Questions from end-customers/consultants
PeopleCert’s tool vendor accreditation is the only authoritative confirmation that a given software product aligns with ITIL best practices and that its vendor maintains the qualification of people who design, develop, and implement the product for end-customers. By extension, this accreditation provides end-customers and consulting companies with an independent, informed, and professional opinion about ITSM products, helping to reduce risks when selecting tools for implementation.
The list of accredited Tool Vendors is the best source of information available when running a tool selection process. By checking information about accredited Tool Vendors on PeopleCert’s website, end-customers and consulting companies can make more informed decisions, reduce risk, and gain a better understanding of the market.
Questions from Tool Vendors
PeopleCert’s tool vendor accreditation is the only authoritative confirmation that a given software product aligns with ITIL best practices and that its vendor maintains the qualification of people who design, develop, and implement the product for end-customers. By certifying products and acquiring the Accredited Tool Vendor badge, Tool Vendors can distinguish themselves from their competitors and attract more customers and implementation partners.
Questions from potential Tool Vendor assessors
The Accredited Tool Vendor Assessor (ATVA) is a company with strong consulting practice in the ITSM domain and a special accreditation from PeopleCert. Please refer to the ATVA page for the list of criteria required to be eligible to become an Accredited Tool Vendor Assessor.
Other Frequently Asked Questions
The Tool Vendor accreditation level reflects the extent to which its software supports the ITIL framework and contributes to ITIL recognition as a comprehensive body of knowledge. In general, the Tool Vendors with higher accreditation levels implement more ITIL best practices in their software and invest more in maintaining the proper qualification of their software development and IT management personnel. Please find more details in the description of the tiering model.
This means that PeopleCert and its accredited Tool Vendor assessors are the only organizations in the world legitimate to confirm that a particular software product is ITIL compatible, as ITIL is a trademark owned by PeopleCert.