Tool Vendor Accreditation by PeopleCert

You’ve come to the right place if you are looking for best-in-class software tools aligned with ITIL best practices. Our Vendor Accreditation programme provides businesses with access to IT Service Management tools that meet the industry’s highest standards for quality, backed by the expertise of certified professionals.

Get a quick overview of all software Tool Vendors that have earned the official ITIL-based accreditation from PeopleCert.

Product name and version Certification area Version of criteria Level Num of practices
BMC Helix ITSM 21.3 ITIL 4 2020 Platinum Global 12
Freshservice 2022.R02L.01 ITIL 4 2022 Platinum Global 14
DCON Servity v4.6 ITIL 4 2021 Platinum 19
4me Release 401 ITIL 4 2021 Gold 19
EFECTE 2020.2 ITIL 4 2020 Gold 19
Jira Service Management 5.8 ITIL 4 2022 Gold 9
KIX Pro v18 ITIL 4 2022 Gold 15
OMNITRACKER v12 ITIL 4 2020 Gold 15
OpenText SMAX 2023.05 ITIL 4 2023 Gold 9
USU IT & Enterprise Service Management v5.2 ITIL 4 2020 Gold 19
Aranda Service Management v9 ITIL 4 2024 Silver 14
Echelon Edge Percipient ITSM v1 ITIL 4 2024 Silver 6
Infraon Infinity 7 ITIL 4 2024 Silver 9
Matrix42 Enterprise Service Management v11 ITIL 4 2023 Silver 11
Motadata ServiceOps 8.3.0 & NMS 7.7 ITIL 4 2023 Silver 7
OMNITRACKS Service Cloud for IT Spring 2020 ITIL 4 2020 Silver 5
SERVALX 2021.1 ITIL 4 2021 Silver 11
SysAid ITSM 24.1 ITIL 4 2024 Silver 7
Cameleon Release Purple ITIL 4 2024 Bronze 5
Citsmart X v10 ITIL 4 2022 Bronze 13
HaloITSM v2.132 ITIL 4 2024 Bronze 11
InvGate Service Desk v7 ITIL 4 2023 Bronze 5
ITOMIG iTop Professional Plus v3 ITIL 4 2022 Bronze 15
Kyberna ky2help v4 ITIL 4 2022 Bronze 13
Proactivanet v10 ITIL 4 2022 Bronze 15
Topdesk Excellent October 2022 ITIL 4 2022 Bronze 17

 

Please note that assessment and certification of additional tools for other frameworks (Prince2, DevOps) is being developed and will become available soon. Watch this space for future updates!