Aranda Service Management Suite (ASMS)

Tool

Aranda Service Management Suite (ASMS)

Certified Version:

Aranda Service Management v9

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This characterizes the software solution

Since its foundation in 2001, Aranda Software has been committed to the success of IT in organizations. Backed by more than 20 years of experience and thanks to the trust of +1500 companies and +150 business partners, Aranda Software is the leading company in IT Management solutions in Latin America. We offer disruptive solutions for IT management that help companies increase their productivity through software that meets the highest quality standards.

Our Service Management solutions (automate workflows across multiple business units, beyond IT) and Unified Management solutions (automate, control, and secure IT equipment, no matter where it is located) offer the best value for money in the market, allowing organizations of different sizes, industries, and complexity to manage their IT in a streamlined way. Our solutions are easily adaptable and integrable with third-party technologies, boosting the flow of information and creating new possibilities for collaboration between multiple lines of business. We have established alliances with leading IT vendors (such as Absolute, HP, Intel, and Microsoft), which allow us to extend the scope of our solutions to the specific needs of our customers.

With Aranda Service Management Suite, automate workflows across multiple business units, incorporating world-class practices such as ITIL® and Enterprise Service Management (ESM) capabilities from day one (multi-tenancy), and across multiple service channels: mobile applications, Web portals, email, and collaboration platforms, among others. With Aranda Service Management Suite, you get complete visibility of internal and external user requests (such as incidents, service requests, problems, and changes, among others) no matter where they come from: our chatbot ALBI is ready to help your users 24/7 via online chat, Microsoft Teams, and WhatsApp.

Integration capabilities with third-party solutions are out-of-the-box and no-code. ASMS has an extensive catalog of REST APIs, native connectors with different solutions (e.g., Active Directory, Azure AD, BI tools, Secure OAuth Email, HP TechPulse, SAML authentication, among others), and a complete API Manager to invoke webhooks (endpoints) from any external solution (such as ERP, CRM, HCM, etc…).

Certifications

Certified Practices

  • Incident Management
  • Service Request Management
  • Problem Management
  • Service Catalogue Management
  • Service Level Management
  • Change Enablement
  • Knowledge Management
  • Service Configuration Management
  • IT Asset Management

License Model

Aranda Service Management Suite (ASMS) offers great flexibility and scalability when choosing the deployment and licensing schemes best suited to your organization’s needs. ASMS can be purchased as a subscription (SaaS or on-premise) or as perpetual licensing (on-premise), directly with us, one of our sales partners, or Microsoft’s marketplace (AppSource).

ASMS does not require end-user licensing (Requester), allowing unlimited access to self-service interfaces such as the Customer Portal (Web), AssistMe (mobile application) and ALBI (Web-based, Microsoft Teams, and WhatsApp chatbot). ASMS licensing includes additional capabilities such as self-service password reset, native integration with HP TechPulse for predictive incident management and request approval from self-service interfaces, among others.

You can additionally purchase packages of devices and configuration items in Aranda CMDB (Configuration Management), Aranda Device Management, and Aranda Enterprise Mobility Management (Unified Endpoint Management), to have a single panel of glass of your organization’ IT equipment.

Available License Models

  • Named-User-Lizenz
  • Desktop-Lizenz
  • Concurrent-Lizenz

Operating Model

ASMS can be deployed both as a SaaS model (operated by Aranda Software on Microsoft Azure) and an on-premise model. Private cloud offering is also supported. Simply access the solution with a web browser or mobile device, regardless of your location.

High availability, backup, enterprise-grade security, and disaster recovery measures capabilities are part of our standard SaaS offering. On-premise customers can be guided by our technical team to implement those measures as needed.

Native and 3rd party integrations (such as Email, External authentication, user synchronization, REST API, Webhooks, BI tools, monitoring tools, among others) are available for SaaS and on-premise customers.

Available operating Models

  • Private Cloud
  • On-Premise
  • Public Cloud (International)

Available languages

  • English
  • Portuguese
  • Spanish

Where is the software used? - References

With over 1500 customers and over 1,200,000 workstations managed, Aranda Software is the leading company in IT Management solutions in Latin America. Our Service Management solutions are aimed at companies of all sizes and industries.

Some of our customers are global brands and holdings such as Aris Mining, Alicorp, Avaya, BBVA, Casa Cuervo, Claro, Concha y Toro Winery, Engie Energy, Grupo Aval, KFC, Komatsu, Itaú, Linde, Mapfre, Sonda, Starbucks, and Totto, among others. Many of our customer success stories can be found here: https://www.arandasoft.com/casos-de-exito/

Do you need help? - Support

Regardless of the type of contract (SaaS or On-Premises), Aranda Support Center (https://www.arandasoft.com/centro-de-soporte/) will always be available to handle incidents and requests related to Aranda Software solutions. We provide multiple contact channels to manage support issues (Web Portal, Email, Phone).

Moreover, the Documentation Portal (https://docs.arandasoft.com) provides instructions, tutorials, and technical content for installing, configuring, and administering Aranda Software solutions.

Our international network of offices and business partners provides sales and technical coverage to our customers and business partners, becoming the IT Management solutions vendor with the largest presence in Latin America.

Always up to date - training courses

Aranda Software offers an extensive training and education program for our customers and business partners. A periodic offer of official trainings (Fundamentals and Professional level) can be reviewed through our Certified Training calendar (available on our Web Site).

At Aranda Software, we are committed to the development of future ITSM experts, powering them with knowledge about the best practices of implementation and use of our solutions. Thanks to our Ambassadors program (available on our Web Site), ongoing training in areas such as architecture design, enterprise service management (ESM), implementation practices, among others is offered. This program is aimed at customers and business partners. Trainings are classified into three levels:

– Ambassador, for Aranda solution administrators

– Solution Architect, for architects and implementation engineers.

– Sales, for roles associated with advising (both internal and external customers) about Aranda Software solutions.

Manufacturer

Aranda Software Corp.

Aranda Software Corp.

520 South Dixie Highway

Hallandale, FL 33009 Miami

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