Citsmart X v10


Citsmart X v10

Certified Version:


Your Contact

Ihr Ansprechpartner: Figueiredo Freire Gustavo

Figueiredo Freire Gustavo



This characterizes the software solution

Dedicated to delivering innovation in all our processes. We have a team of more than 2.300 #citlovers, excellent professionals committed to our purpose. We are always with open arms to bring digital transformation to you.


Certified Practices

  • Monitoring & Event Management
  • Incident Management
  • Service Request Management
  • Problem Management
  • Service Catalogue Management
  • Capacity & Performance Management
  • Availability Management
  • Service Continuity Management
  • Change Enablement
  • Release Management
  • Knowledge Management
  • Service Configuration Management
  • IT Asset Management

License Model

Delivered as a service, named user license + applications + concurrent user license.

Available License Models

  • Named user license
  • Concurrent user license
  • Enterprise license

Operating Model

We support the following models:

Available operating Models

  • On-Premise
  • Private Cloud
  • Public Cloud (International)

Available languages

  • English
  • Portuguese
  • Spanish

Where is the software used? - References

Some of our customers:

  • Governo do Distrito Federal
  • Ministério do Desenvolvimento Social
  • Atendimento 156
  • Câmara Municipal de Salvador
  • DPDF
  • Secretaria de Transporte e Mobilidade
  • Secretaria de Fazenda de Pernambuco
  • Agência Estadual de Tecnologia da Informação de Pernambuco

Do you need help? - Support

Our documentation can be acessed by or via email

Always up to date - training courses

We provide training and certification to all customers who want to be certified on our platform on-line or in-person classroom. Our training center can be accessed by entering into



Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.