This characterizes the software solution
Efecte is the European cloud alternative for your IT service management. Your data is safe in our Finnish or German data centers. Unlike other solutions, Efecte Service Management does not have a modular architecture, but presents itself as a platform that integrates and provides access to all functionalities. The solution is very flexible to use in all business areas and easy to extend, both by the customer and by the vendor. Efecte Service Management integrates a CMDB fully networked with the Service Desk. Identity and access rights management is fully automated and integrated into the solution. Efecte is the only ITSM solution on the market that offers Kanban boards for every process.
- Monitoring & Event Management
- Incident Management
- Service Request Management
- Problem Management
- Service Catalogue Management
- Service Level Management
- Capacity & Performance Management
- Availability Management
- Service Continuity Management
- Information Security Management
- Change Enablement
- Relationship Management
- Deployment Management
- Release Management
- Knowledge Management
- Service Financial Management
- Measurement & Reporting Management
- Service Configuration Management
- Supplier Management
Efecte’s licensing model is transparent and simple. Regardless of whether the users are “named” or “concurrent”, only one piece of information is decisive for the calculation of the license costs: the number of users administering the tool, regardless of the number of end users it serves.
Available License Models
- Named User License
- Concurrent License
Efecte’s cloud solution can be operated either in a German data center of a German operator with IS027001 certification or as a private cloud in the customer’s data center (or both for a multi-site strategy).
Available operating Models
- Public Cloud (Germany)
- Public Cloud (International)
- Private cloud
Where is the software used? - References
Two user examples:
Bechte IT-Systemhaus Hamburg uses Efecte for both its internal service management and that of its customers. Bechtle Hamburg was able to achieve particular improvements in the following areas:
- Central ESM platform facilitates provision of services and supports customer support.
- Faster resolution of support requests and increased service quality.
- More process security, increased transparency and greater agility.
Mobilcom Debitel chose Efecte for its service management because the solution is easy and intuitive to use and offers advanced features – such as a shopping cart with information on product bundles and sophisticated asset management. In addition, Efecte enables a very granular and clear visualization of all assets in a powerful CMDB.
Do you need help? - Support
3 support levels: Standard, Plus, and Premium. From basic German-speaking support during normal office hours to 24/7 support in multi-site cloud operation.
Always up to date - training courses
User training, administrator training, configuration training. These trainings can take place online, in Finland or at the customer’s site.
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.