InvGate Service Desk v7


InvGate Service Desk v7

Certified Version:

InvGate Service Desk v7

Your Contact

Ihr Ansprechpartner: Shiraz Hemani

Shiraz Hemani



This characterizes the software solution

InvGate Service Desk is an ITIL-ready solution that seamlessly integrates Incident, Problem, Change, Asset, and Knowledge management processes, providing a comprehensive suite of tools to enhance operational efficiency across functions and departments.
Service Desk empowers support teams with robust automations and smart ticket management tools. With features such as 100% code-free configuration, visual workflow builder, or tailored dashboards, Service Desk serves as a dynamic platform for transformative ITSM experiences.


Certified Practices

  • Incident Management
  • Service Request Management
  • Problem Management
  • Change Enablement
  • Knowledge Management

License Model

InvGate Service Desk is licensed according to the number of Agents, Managers, and Administrators. End users are always unlimited.

Available License Models

  • Named user license
  • Concurrent user license

Operating Model

InvGate’s solutions are available in both On-Premise and Cloud models. For Cloud customers, hosting is available in the US, UK, EU, and Singapore

Available operating Models

  • On-Premise
  • Public Cloud (International)

Available languages

  • Catalan
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Where is the software used? - References

With clients in more than 60 countries, we power the support desks for great companies such as NASA, KPMG, Allianz, Peoples Bank, Toyota, and Alsea.
Check our case studies here:

Do you need help? - Support

At InvGate, we are committed to providing customized support and continuous guidance to help you get the most out of our solutions. Our team will be with you every step of the way, whether you need help troubleshooting or assistance:
– 99.9% targeted availability
– 24/7 critical incident response
– Dedicated hosting
– First response for critical incidents in 15 minutes
– Full cross-region hot standby

Always up to date - training courses

At InvGate, ongoing training is integral to empowering users to fully leverage the robust capabilities of Service Desk. Our implementation team creates personalized training plans for each client, guiding them from the initial setup to advanced management techniques. We prioritize continuous support by offering training and Q&A sessions with our customer
success team, ensuring a direct line of communication for addressing queries and staying updated on the latest features.
Complementing live sessions, we provide online training resources like video tutorials and knowledge-based articles, offering on-demand assistance to cater to diverse learning preferences. Our commitment goes beyond a mere service – it’s a strategy to equip users with the knowledge and skills needed to maximize the potential of Service Desk.




2093 Philadelphia Pike #2491

19703 Claymont, Delaware

United States

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Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.