Tool
InvGate Service Desk v7
Certified Version:
InvGate Service Desk v7
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This characterizes the software solution
InvGate Service Desk is an ITIL-ready solution that seamlessly integrates Incident, Problem, Change, Asset, and Knowledge management processes, providing a comprehensive suite of tools to enhance operational efficiency across functions and departments.
Service Desk empowers support teams with robust automations and smart ticket management tools. With features such as 100% code-free configuration, visual workflow builder, or tailored dashboards, Service Desk serves as a dynamic platform for transformative ITSM experiences.
Certifications
Certified Practices
- Incident Management
- Service Request Management
- Problem Management
- Change Enablement
- Knowledge Management
License Model
InvGate Service Desk is licensed according to the number of Agents, Managers, and Administrators. End users are always unlimited.
Available License Models
- Named user license
- Concurrent user license
Operating Model
InvGate’s solutions are available in both On-Premise and Cloud models. For Cloud customers, hosting is available in the US, UK, EU, and Singapore
Available operating Models
- On-Premise
- Public Cloud (International)
Available languages
- Catalan
- English
- French
- German
- Italian
- Portuguese
- Spanish
Where is the software used? - References
With clients in more than 60 countries, we power the support desks for great companies such as NASA, KPMG, Allianz, Peoples Bank, Toyota, and Alsea.
Check our case studies here: https://blog.invgate.com/topic/case-study
Do you need help? - Support
At InvGate, we are committed to providing customized support and continuous guidance to help you get the most out of our solutions. Our team will be with you every step of the way, whether you need help troubleshooting or assistance:
– 99.9% targeted availability
– 24/7 critical incident response
– Dedicated hosting
– First response for critical incidents in 15 minutes
– Full cross-region hot standby
Always up to date - training courses
At InvGate, ongoing training is integral to empowering users to fully leverage the robust capabilities of Service Desk. Our implementation team creates personalized training plans for each client, guiding them from the initial setup to advanced management techniques. We prioritize continuous support by offering training and Q&A sessions with our customer
success team, ensuring a direct line of communication for addressing queries and staying updated on the latest features.
Complementing live sessions, we provide online training resources like video tutorials and knowledge-based articles, offering on-demand assistance to cater to diverse learning preferences. Our commitment goes beyond a mere service – it’s a strategy to equip users with the knowledge and skills needed to maximize the potential of Service Desk.
Manufacturer
InvGate
2093 Philadelphia Pike #2491
19703 Claymont, Delaware
United States
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.