The software solution at a glance
iTop Professional Plus is an ITIL-certified, highly flexible open source ticket system with integrated CMDB and self-service portal for users. Together with its smaller siblings iTop Essential Plus, iTop Plus and iTop, as well as the large user variant iTop Enterprise Plus, it has been downloaded over 500,000 times and is used worldwide by medium-sized customers as well as large companies such as Bechtle, Airbus or HP (see iTop references). The professional variants are provided exclusively together with service and support in a subscription model and support very extensive customizing via GUI without compromising upgradeability. Additional features from a catalog can be integrated, e.g. for IP address management or medical device management, but also customer-specific modules.
Certifications
Certified Practices
- Availability Management
- Change Enablement
- Incident Management
- Information Security Management
- Knowledge Management
- Measurement & Reporting Management
- Monitoring & Event Management
- Problem Management
- Relationship Management
- Service Catalogue Management
- Service Configuration Management
- Service Continuity Management
- Service Level Management
- Service Request Management
- Supplier Management
Licensing Models
- Enterprise license
- GPL
Operating Models
- On-Premise
- Private Cloud
- Public Cloud
Available languages
- English
- French
- German
- Spanish
- more
Where is the software used? - References
iTop Professional Plus is used by medium-sized customers such as SpaceNet AG as well as listed companies such as Bechtle, corporations such as Deutsche Bahn, telecommunications companies such as Energie AG Oberösterreich Telekom GmbH, or research organizations such as the Max Planck Society.
Always up to date - training courses
A current training program including dates can be found on our website. Trainings are offered at fixed dates in our training rooms (in German language), or can also be scheduled individually at the customer’s site (German, English, French).
For special topics, online formats are offered, usually as one-day events.
Do you need help? - Support
Support is available for all product variants by mail and via service portal. Part of the support and service agreements are:
- Provision of tool, included additional features, upgrade, patches
- free fixing of possible technical program errors (bugs)
- contractually guaranteed response times for questions or problem reports
- annual hourly quota for support (remote) in case of questions, e.g. for report creation
- Named contact person for consulting on further development (service improvement) of process-related or technical topics with reference to ITSM tools as well as an annual consulting quota
Manufacturer
ITOMIG GMBH
Allensteiner Str. 20
77694 Kehl on the Rhine
Germany
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