Ivanti Service Manager


Ivanti Service Manager

Certified Version:


Your Contact

Ihr Ansprechpartner: Andreas Schmid

Andreas Schmid



This characterizes the software solution

Ivanti Service Manager is the cost-effective, flexible ITSM solution fully optimized for the cloud. Automate workflows and eliminate costly manual processes while improving efficiency, compliance and security in your organization. Whether you’re looking for an IT help desk or support ticketing solution, or need to implement more sophisticated ITIL processes for service management, Ivanti Service Manager easily scales and adapts to your specific business needs.

Looking for the ultimate ITIL service management solution? Ivanti Service Management extends the functionality of Ivanti Service Desk with release management, event management, availability management, financial management, and portfolio and project management. Both IT staff and users can enjoy automation and efficiency anywhere and everywhere.


Certified Practices

  • Monitoring & Event Management
  • Incident Management
  • Service Request Management
  • Problem Management
  • Service Catalogue Management
  • Service Level Management
  • Availability Management
  • Information Security Management
  • Change Enablement
  • Release Management
  • Knowledge Management
  • Measurement & Reporting Management
  • Service Configuration Management
  • Supplier Management

License Model

The Ivanti Service Manager is offered in 3 expansion stages, so-called “bundles”. These are or are called:

  • Extension level 1 = Help Desk
  • Extension level 2 = Service Desk
  • Extension level 3 = Service Manager

The license model for the three different bundles includes a subscription model for Cloud and On-Premises as well as a perpetual model for On-Premises installations.

Note: The minimum contract term for the Cloud is 3 years.

Available License Models

  • Named User License
  • Enterprise License
  • Concurrent License

Where is the software used? - References

Many of Ivanti’s customers are from the automotive sector, medical sector (university hospitals), but also small and medium sized companies with few support staff looking for a quickly implementable solution that is immediately available as a SaaS solution.

Do you need help? - Support

Advantage Standard:
Ivanti Advantage Standard gives you access to the latest software releases as well as the latest features, fixes, and patches. Our experienced product support engineers are available by phone to quickly resolve your issues. You can collaborate with Ivanti’s active online user community to share ideas with your colleagues around the world.  The extensive Knowledge Database is available 24/7 to help you resolve common issues without having to contact support. You can initiate an incident by phone or over the Internet during local regional support center business hours.

Advantage Enterprise:
Ivanti Advantage Enterprise includes all the features and benefits of Advantage Standard and more. If you, as a customer, have subscribed to the Enterprise level of support and report a Severity 1 incident that is not resolved during the business hours of the regional support center where the incident was originally reported and that incident requires around-the-clock work, Ivanti will transfer that incident to other support locations in the United States, Asia, and/or Europe as needed. Phone support is available for Severity 1 issues outside of business hours, including weekends and company vacations.
Enterprise level subscribers also receive a one user subscription to Ivanti Advantage Learning Online, giving them access to the latest on-demand training on your products.
Enterprise Support customers receive direct access to a support manager who is available to manage escalated incidents or coordinate incidents across time zones if you have multiple locations in different geographic regions.

Advantage Premium:
Ivanti Advantage Premium offers even more features and benefits over Advantage Enterprise. You will be assigned an Assigned Support Engineer (ASE). The ASE will quickly learn and understand your Ivanti software configuration and technical environment to proactively advise you and resolve your cases faster.  The ASE will streamline communication and collaboration with you and other team members within Ivanti to provide you with a seamless support experience. The ASE’s mission is to prevent problems by providing you with the information you need, when you need it. Translated with www.DeepL.com/Translator (free version)

Always up to date - training courses

Via the Ivanti Advantage Learning platform, customers can book on-site training (in-house) or at one of the Ivanti partners (training center). Furthermore, it is possible to participate in a complete training course remotely or to watch individual training video add-ons on various topics.
In addition, it is possible to acquire an exam as Ivanti Service Manager Administrator Certification.


Ivanti Germany GmbH

Ivanti Germany GmbH

Hahnstraße 70

60528 Frankfurt am Main


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Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.