The software solution at a glance
ky2help® is a classic web application with a graphical user interface in a responsive design. It can be used on any end device. The intuitive all-in-one software enables the end-to-end digitalization of IT and business processes according to your specifications.
On the one hand, ky2help® provides you with tried-and-tested, certified service processes out-of-the-box. On the other hand, ky2help® offers the necessary ease and flexibility to provide processes and workflows quickly and easily for all areas of the company. The area of application of ky2help® ranges from IT service management processes (according to ITIL) to company-wide business service processes such as customer, facility, product and HR service management.
The solution can be expanded and scaled as required, i.e. ky2help® grows with your requirements. ky2help® can be operated either as SaaS (private cloud, data location: EU or EEA) or on-premise. A change of operating variant is possible at any time.
Test access: https://www.kyberna.com/ky2help/registrierung-testversion
Certifications

Certified Practices
- Change Enablement
- Incident Management
- Information Security Management
- Knowledge Management
- Measurement & Reporting Management
- Problem Management
- Release Management
- Service Catalogue Management
- Service Configuration Management
- Service Financial Management
- Service Level Management
- Service Request Management
- Supplier Management
Licensing Models
- Enterprise license
- GPL
- Named user license
Operating Models
- On-Premise
- Private Cloud
Available languages
- English
- French
- German
- Italian
Where is the software used? - References
Public administrations, SMEs to large corporations from all sectors in the D-A-CH, Liechtenstein and South Tyrol region.
Always up to date - training courses
Standard trainings and individual trainings for project team, agents and administrators.
Do you need help? - Support
- Support channels: chat, phone, email and the customer service portal (ky2help®)
- Support language: German and English
- Support hours: Standard SLA 8×5, on customer request also 24×7 (Premium SLA)
- Support directly from the software manufacturer KYBERNA
Manufacturer

KYBERNA AG
Fürst-Franz-Josef-Strasse 5
9490 Vaduz
Liechtenstein
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.