This characterizes the software solution
ServiceDesk Plus is ITIL-ready service desk software with integrated asset and project management capabilities.
With advanced ITSM capabilities and easy-to-use features, ServiceDesk Plus helps IT support teams deliver world-class service to end users while reducing cost and complexity. It is offered in three editions and is available in 37 different languages.
More than 100,000 organizations in 185 countries rely on ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.
- Incident Management
- Service Request Management
- Problem Management
- Service Catalogue Management
- Service Level Management
- Change Enablement
- Release Management
- Measurement & Reporting Management
The ServiceDesk Plus licensing model is a named license with a specified number of technicians and asset nodes.
Available License Models
- Named User License
- Enterprise License
ManageEngine ServiceDesk Plus is available as both an on-premises solution (installable) and a cloud offering (SaaS). ManageEngine ServiceDesk Plus is also available in the Amazon Web Services (AWS) marketplace for immediate rollout into AWS.
Available operating Models
- on premise
- Public Cloud (International)
Where is the software used? - References
More than 100,000 customers worldwide use ServiceDesk Plus as a help desk solution, including globally renowned companies.
References from customers in German-speaking countries are documented on our website.
Do you need help? - Support
ServiceDesk Plus provides OEM support 24×7 in English by phone or chat.
Customers can contact the support teams for any kind of questions. ServiceDesk Plus also provides on-site and off-site training for installation and demonstration.
Always up to date - training courses
We offer both online and on-site training. Training is conducted in the classroom, 4 hours divided into 2 hours per day or 8 hours divided into 2 hours for 4 days.
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.