This characterizes the software solution

Enterprise Service Management stands for ITIL®-certified value chain & process automation with full focus on the end user.

The Service Catalog and Self Service Portal give you the freedom to innovate in IT. Users order their services themselves. Your supervisors and, if necessary, IT managers only need to approve these orders in freely definable workflows. Provisioning is fully automated via your Unified Endpoint Management (UEM), Client Life Cycle Management (CLM) or Enterprise Mobility Management (EMM) solution, whether Matrix42 or a 3rd party solution.

With the Service Desk, you react constructively to malfunctions (incidents), analyze the causes of problems (problems; root cause analyses) and orchestrate changes or enhancements (changes).

Configuration Management keeps all services, software, devices and their consumers, including their dependencies, up to date thanks to persistent discovery. License and Contract Management ensure compliance and cost transparency.

Matrix42 Enterprise Service Management (ESM) is the orchestration layer that helps you evolve from a cost center to a profit center.

Your added value at a glance:

• Flexible deployment – available as a cloud, on-premise or hybrid solution.
• Service processes in all departments without media breaks.
• Easily create and price IT and non-IT services and automate the compliance process.
• Use future technologies such as artificial intelligence and chatbots in the service desk already today.
• Significantly reduce costs and effort in service billing through process automation.
• CMDB always up to date thanks to persistent discovery method.
• Easy customizability and extensibility of applications, forms and workflows while maintaining update security using integrated drag & drop technology.
• Significantly increase the productivity of your users with one APP for all services.