This characterizes the software solution
MINT Service Desk is our own service desk, asset management and ITSM solution. It was developed based on all our experience, customer feedback and market needs. It has allowed us to see a lot of potential in the ideas and projects we have developed over the years, but with a new focus.
Working with MINT Service Desk is about being professional, following strong ethics, overcoming technological barriers and trusting each other as business partners. That is why we can proudly refer you to our clients for a reference interview.
MINT Service Desk offers:
- CUSTOMER EXPERIENCE
- SERVICE DESK
- ASSET MANAGEMENT
- BACKEND AUTHENTICATION
- REPORTING & BI
- KNOWLEDGE BASE
- Incident Management
- Problem Management
- Change Enablement
- Free for 3 agents.
- Annual paid subscription packages for 10, 25, 50 or unlimited agents.
- Annual paid subscription packages for 5, 10, 25, 50 or unlimited agents.
Available License Models
- Named User License
- Enterprise License
MINT Service Desk offers on-premises and cloud solutions.
Our on-premises solution is designed for systems running on our customers’ local resources. Our cloud solution is designed for systems running in a data center managed by us.
If you need additional dedicated support, we offer our customers different packages based on different service level windows.
We offer consulting services for evaluation, design, installation, configuration, upgrade, migrations, training and custom development.
Available operating Models
- on premise
- Public Cloud (Germany)
- Public Cloud (International)
- Private cloud
Where is the software used? - References
The customer uses the MINT Service Desk for internal support and assistance to its external customers, as well as asset management for hardware and software.
The customer uses MINT Service Desk to provide IT department support for the entire organization and in audio/video rental for external customers.
IT Managed Services:
Customer uses MINT Service Desk to provide support to its customers and manage network, security, and infrastructure requests.
Cleaning Service Provider:
Customer uses MINT Service Desk to provide support and communicate with external customers about any issues or new requests.
The customer uses MINT Service Desk to provide internal service desk support and IT support.
Do you need help? - Support
- Dedicated annual support contracts for incidents only (Monday through Friday from 8 a.m. to 4 p.m.).
- Basic (Monday to Friday from 8 am to 4 pm).
- Professional (Monday to Friday from 8 am to 8 pm).
- Advanced for 24/7.
We offer email and Customer Support Portal as communication channels.
Always up to date - training courses
We offer the following trainings:
- Customer training (corporate users)
- Agent training
- Administrator training
Training can be conducted on-site, remotely, or in the form of a document manual.
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.