The software solution at a glance
OMNITRACKS is Software Made in Germany – the support and development of OMNINET is located entirely in Germany. The manufacturer OMNINET has over 20 years of experience in the development of sophisticated IT service management software and has created a ticketing system based on the proven software platform OMNITRACKER especially for SME’s who want to use the advantages of a professional ticketing system but do not want complex and expensive implementation projects with individual customizing.
The OMNITRACKS solution is provided as a pure cloud model and operated by OMNINET in certified data centers. The application can be deployed productively within one day through intuitive system parameterization and master data imports on your own. The essential ITIL practices are supported out-of-the-box and can be applied in a simplified way, if required, based on the company’s own best practices. In addition to the IT Service Management practices, several individual ticket processes can be activated in the system, e.g. to allow internal ticket processes to be handled in a structured manner by a specialist department (e.g. for external customer service requests, marketing requests, requests to the legal department, etc.). This makes OMNITRACKS a flexible system for any ticket type and request type. Together with an integrated CMDB, knowledge base and task management as well as a customizable self-service portal, OMNITRACKS is a full-featured service desk solution at an affordable and simple pricing model for a quick start into modern ticketing.
Customers who need more flexibility, customizing and additional enterprise service processes over time can easily migrate to the OMNITRACKER ITSM Center solution, as both solutions are technically based on the OMNITRACKER business process platform.
Test access: https://www.omnitracks.cloud/anmelden/
Certifications
Certified Practices
- Change Enablement
- Incident Management
- Knowledge Management
- Problem Management
- Service Request Management
Licensing Models
- Named user license
Operating Models
- Public Cloud
Available languages
- German
Where is the software used? - References
The underlying system platform OMNITRACKER is used by over 700 customers. These customers are spread across a wide range of industries and all market segments, from small and medium-sized enterprises to large corporations and global players. Besides private companies, OMNITRACKER is also used by various public institutions and institutes.
The solution OMNITRACKS has the target group of small and medium-sized enterprises and service providers with less than 10 system users on average.
Always up to date - training courses
For OMNITRACKS, all descriptions are provided free of charge in the form of online help. The online help is constantly being expanded. The system is designed for intuitive setup and use without the need for training.
If the customer still needs support, an individual consultation is offered for billing on a time and material basis.
Do you need help? - Support
Depending on the price variant, support via web portal, email or phone is included (number of support requests is not limited).
Support can be provided in German and English. Support hours are weekdays 8.00-18.00 o’clock
Manufacturer
OMNINET GmbH
Dr.-Otto-Leich-Straße 3
90542 Eckental
Germany
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.