This characterizes the software solution
Functional categories include accessibility, business object management, omni-channel communications, security & permissions, automation & processes, time management, integration, customer management, knowledge management, self-service, customization, reporting and performance
- Monitoring & Event Management
- Incident Management
- Service Request Management
- Problem Management
- Service Catalogue Management
- Service Level Management
- Service Continuity Management
- Information Security Management
- Change Enablement
- Relationship Management
- Deployment Management
- Release Management
- Knowledge Management
- Service Financial Management
- Measurement & Reporting Management
- Service Configuration Management
- Supplier Management
Customers can choose from four different service levels. Each level includes different features such as 24/7 support, availability, number of concurrent agents, storage size, feature extensions, SSO, VPN, LDAP support, HA environment, test environments and more.
Available License Models
- Concurrent License
OTRS Managed or OTRS On-Premise
Available operating Models
- on premise
- Private cloud
Where is the software used? - References
Customers include Lufthansa, Airbus, IBM, Porsche, BSI (German Federal Office for Information Security), Max Planck Institute, Toyota and Hapag Lloyd.
“With OTRS, we were able to create transparency where there was none before. This has significantly optimized our work. In addition, we can now call on professional support when needed.”
Michael Voigt, CEO of VIOSYS AG.
Do you need help? - Support
Depending on the selected service level, we offer up to 24/7 support. Telephone support is already included in the price. The support is mainly in German, English, Hungarian and Portuguese.
Always up to date - training courses
We offer train-the-trainer training, process management training, expert training, ITSM training and admin training.
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.