The software solution at a glance
Percipient ITSM is a powerful platform that provides an integrated, end-to-end approach to IT Service Management. It enables the user to submit, monitor and manage the ticket requests effectively. The solution provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems.
Our tool offers a differentiated user experience, with a modern and intuitive interface that streamlines processes and drives user adoption. It also provides built-in AI and analytics capabilities, allowing organizations to reduce manual effort, increase operational efficiency, and make data-driven decisions. Additionally, Percipient ITSM is a flexible and scalable solution that can adapt to evolving business needs and integrate with other systems.
Certifications
Certified Practices
- Change Enablement
- Incident Management
- Knowledge Management
- Problem Management
- Service Level Management
- Service Request Management
Licensing Models
- Concurrent user license
- Desktop license
- Enterprise license
- Named user license
Operating Models
- On-Premise
- Private Cloud
- Public Cloud
Available languages
- English
Where is the software used? - References
Our tool has been deployed at multiple customers across various verticals in India & Outside India. Verticals Like- Safecity/SmartCity/Airport/Telecom.
For more customer information and success stories, refer to the company website.
Always up to date - training courses
Percipient ITSM’s commitment to user empowerment is evident through its comprehensive training program tailored for users of all levels. This program is meticulously designed to equip individuals with the knowledge and skills necessary to effectively utilize Percipient ITSM’s IT Service Management (ITSM) solutions. Whether users are beginners or seasoned IT professionals, the structured training offerings ensure that each participant can maximize the benefits of Percipient ITSM’s ITSM platform.
Moreover, Percipient ITSM goes beyond formal training by providing extensive documentation and support materials. These resources, including user guides, FAQs, and best practice documents, are readily available to users. Serving as quick reference guides, they enable users to access assistance and guidance whenever needed, facilitating seamless navigation and utilization of Percipient ITSM’s ITSM solutions.
Do you need help? - Support
Percipient ITSM provides extensive assistance to help customers fully utilize ITSM solutions. Our support framework is crafted to aid users throughout the entire process, from implementation to continuous operation, guaranteeing swift and effective resolution of any encountered issues. We offer Standard & Premium support services as per the client’s needs.
Standard Support:
- Provided Monday to Friday from 9 AM to 5 PM.
- Available for assistance via email, whatsapp and phone.
- Dedicated team of resources offers remote software support.
Premium Support:
- Available 24/7.
- Customers can raise issues anytime via email, whatsapp and phone.
- Bug Fixes, patches & workarounds
- Dedicated team of resources provides round-the-clock remote software support.
Manufacturer
Echelon Edge Pvt Ltd
We Work, 3rd Floor, Off-NH8, Sector 15
122001 Gurugram
India
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.