Percipient ITSM


Percipient ITSM

Certified Version:


Your Contact

Ihr Ansprechpartner: Gaurav Gandhi

Gaurav Gandhi



This characterizes the software solution

Percipient ITSM is a powerful platform that provides an integrated, end-to-end approach to IT Service Management. It enables the user to submit, monitor and manage the ticket requests effectively. The solution provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems.

Our tool offers a differentiated user experience, with a modern and intuitive interface that streamlines processes and drives user adoption. It also provides built-in AI and analytics capabilities, allowing organizations to reduce manual effort, increase operational efficiency, and make data-driven decisions. Additionally, Percipient ITSM is a flexible and scalable solution that can adapt to evolving business needs and integrate with other systems.


Certified Practices

  • Incident Management
  • Service Request Management
  • Problem Management
  • Service Level Management
  • Change Enablement
  • Knowledge Management

License Model

We offer both Perpetual and Subscription based Licensing models.

Available License Models

  • Desktop license
  • Named user license
  • Concurrent user license
  • Enterprise license

Operating Model

We offer deployment our solution to be deployed on-premise, on public/private cloud and hybrid deployment model.

We have a dedicated Professional Services team to take care of the deployments and offer “Remote Deployment” as well as “Onsite Deployment which our customer can choose.

Available operating Models

  • On-Premise
  • Private Cloud
  • Public Cloud (International)

Available languages

  • English

Where is the software used? - References

Our tool has been deployed at multiple customers across various verticals in India & Outside India. Verticals Like- Safecity/SmartCity/Airport/Telecom.

For more customer information and success stories, refer to the company website.

Do you need help? - Support

Percipient ITSM provides extensive assistance to help customers fully utilize ITSM solutions. Our support framework is crafted to aid users throughout the entire process, from implementation to continuous operation, guaranteeing swift and effective resolution of any encountered issues. We offer Standard & Premium support services as per the client’s needs.

Standard Support:

  • Provided Monday to Friday from 9 AM to 5 PM.
  • Available for assistance via email, whatsapp and phone.
  • Dedicated team of resources offers remote software support.

Premium Support:

  • Available 24/7.
  • Customers can raise issues anytime via email, whatsapp and phone.
  • Bug Fixes, patches & workarounds
  • Dedicated team of resources provides round-the-clock remote software support.

Always up to date - training courses

Percipient ITSM’s commitment to user empowerment is evident through its comprehensive training program tailored for users of all levels. This program is meticulously designed to equip individuals with the knowledge and skills necessary to effectively utilize Percipient ITSM’s IT Service Management (ITSM) solutions. Whether users are beginners or seasoned IT professionals, the structured training offerings ensure that each participant can maximize the benefits of Percipient ITSM’s ITSM platform.

Moreover, Percipient ITSM goes beyond formal training by providing extensive documentation and support materials. These resources, including user guides, FAQs, and best practice documents, are readily available to users. Serving as quick reference guides, they enable users to access assistance and guidance whenever needed, facilitating seamless navigation and utilization of Percipient ITSM’s ITSM solutions.


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Echelon Edge Pvt Ltd

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Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.