The software solution at a glance
Espiral MS is a Spanish company entirely dedicated to the development of Proactivanet ITSM & ITAM software. We have more than 20 years of experience in the market, employ about 100 people, have a portfolio of about 400 customers and more than 20 partners (although the partner channel is currently growing and adding more and bigger partners). The head office and development team are located in Spain, but we also have offices in Mexico, Colombia, Peru and Chile. The target market is entirely focused on Spain and Latin America, although projects from these markets are carried out worldwide.
We have numerous certifications that prove our high quality standards, such as ISO20000, ISO27000 or ISO9000.
In addition, our entire technical team is certified in ITIL, and our development team has the European Union R&D&I personnel accreditation.
We just updated our partner program in collaboration with Gartner, with the goal of adding more great people to our current partner channel. The goal of this new partner program is to further increase and improve the quality of the services offered to the end customer, while allowing us to focus on the development and improvement of the tool, focusing only on the development, while the partners are able to offer the full Proactivanet service (implementation, consulting, parameterization, training,…).
Certifications
Certified Practices
- Availability Management
- Capacity & Performance Management
- Change Enablement
- IT Asset Management
- Incident Management
- Knowledge Management
- Measurement & Reporting Management
- Problem Management
- Release Management
- Service Catalogue Management
- Service Configuration Management
- Service Continuity Management
- Service Level Management
- Service Request Management
- Supplier Management
Licensing Models
- Concurrent user license
- Desktop license
- Named user license
Operating Models
- On-Premise
- Private Cloud
- Public Cloud
Available languages
- English
- Spanish
- more
Where is the software used? - References
Some of Proactivanet’s most important clients are: NATO, Spanish Ministry of Defense, Barceló Hotel Group, RIU Hotels, Gonvarri Steel Services, StadlerRail Spain, Veolia, BBVA, Orange, Valencia Futbol Club, Qualitas, Afore XXI Banorte, Invex, Claro , Barcelona Port,…
Always up to date - training courses
Depending on the profile of the technician/user for whom the training is intended, Proactivanet offers different training routes and different training modalities (face-to-face, distance, e-learning). The materials and training routes are created directly by the manufacturer, but can later be adapted and/or extended by the partner channel to adapt to the specific needs of each organization. Working with the Proactivanet partner channel ensures that the training is tailored to the exact needs of each organization and does not just train generic processes.
Do you need help? - Support
Proactivanet offers a maintenance service that includes not only technical support, but also updates to all new versions of the tool that are released. This support service is offered directly by Proactivanet as the manufacturer, guaranteeing the highest quality service. This support service is offered worldwide by the 5 Proactivanet offices (Spain, Mexico, Colombia, Peru and Chile). Contact with the support department can be established through different channels, such as web portal, email, telephone, chat,…
In addition, Proactivanet has a complete network of highly qualified official partners. These partners, distributed throughout Spain and Latin America, not only collaborate with the manufacturer in providing support and maintenance services, but also offer other high added value services: process consulting, platform configuration, training, organizational changes, system integration, custom development,…
Manufacturer
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