This characterizes the software solution
Motadata ServiceOps is a comprehensive IT Service Management (ITSM) platform designed to facilitate IT organizations in embracing rapid changes across the People, Process, and Technology, all while enhancing service delivery through AI. It adheres to ITIL standards and offers a unified suite of tools.
The platform includes Motadata Service Desk, which leverages AI to enhance customer support with features like AI-based ticket categorization, automation workflows, chatbots, and multi-language support.
It also incorporates the Asset Manager that automates the lifecycle of IT, non-IT, and consumable assets. It provides features like asset cataloging, hardware and software management, and remote desktop functions.
With its comprehensive capabilities, Motadata ServiceOps optimizes IT operations and enables organizations to navigate the digital transformation journey seamlessly.
Motadata AIOps is a solution that correlates the metric, flow, and log events and turns them into actionable insights.
- Monitoring & Event Management
- Incident Management
- Service Request Management
- Problem Management
- Change Enablement
- Release Management
- Knowledge Management
The tool supports the following licensing models:
Available License Models
The tool supports the following operating models:
Available operating Models
- Private Cloud
- Public Cloud (International)
Where is the software used? - References
Motadata ServiceOps Service Desk and Asset Management is globally recognized and adopted by prominent industries like manufacturing, BFSI (Banking, Financial Services, and Insurance), Education, Food & Healthcare services, IT services, smart & safe cities, Government, etc.
For more customer information and success stories, refer to the company website.
Do you need help? - Support
Your satisfaction is our priority. Depending on your subscription model (SaaS or On-Premises) and support plan, you can avail support 8×5, 16×6, or 24×7. Connect with us through email, phone, chat, or our intuitive portal. Our support is exclusively in English, ensuring clear and effective assistance.
Always up to date - training courses
We offer highly customizable training tailored to your specific needs. Our training programs are module-based, allowing you to focus on the aspects that are most relevant to your organization. Whether you’re seeking comprehensive onboarding or targeted implementation guidance, our training ensures you get the most out of our software.
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.