OpenText Service Management Automation X (SMAX)


OpenText Service Management Automation X (SMAX)

Certified Version:

OpenText Service Management Automation X (SMAX) 2023.05

This characterizes the software solution

SMAX is the single front door to IT and Enterprise Service Desks, and a fully automated, engaging, service management experience that saves money. It’s a single solution, based on analytics and machine learning, for Enterprise and IT Service Management and IT Asset Management. Out-of-the-box it enables faster support resolution, fewer service outages and lower ticket volumes. Entirely codeless configurations and modern, container-based delivery assure low TCO. The intuitive, consumer-grade portal improves user self-sufficiency and satisfaction and decreases ticket volume. SMAX can be deployed in the public cloud or on premise or can be consumed as a service. ITIL-aligned, it automates out-of-the-box IT and non-IT processes, workflows and tasks and can be easily extended for custom, workflow-based applications without coding.


Certified Practices

  • Incident Management
  • Service Request Management
  • Problem Management
  • Service Catalogue Management
  • Change Enablement
  • Release Management
  • Knowledge Management
  • Service Configuration Management
  • IT Asset Management

License Model

SMAX pricing is simple and flexible: 2 editions (Express or Premium, which includes ITAM), and the number of units which can be converted freely by the customer to named (1) and concurrent (2) access. Predictable costs result from providing CMDB, mobile apps, generative AI, chatbots, and ESM app creation or use at no additional fee. In SaaS, configurations, integrations, and an extra tenant are included. Models include ELA, perpetual, subscription or SaaS subscription. SaaS also has two specific pricing models: SaaS Flex (allocate purchase across multiple products, reducing unused capacity) and “Powered By” (partners services on OpenText farms). SMAX SaaS is also offered by partners worldwide.

Pricing can be seen at

Available License Models

  • Named user license
  • Concurrent user license
  • Enterprise license

Operating Model

SMAX can be obtained in a SaaS model, operated by OpenText, and as an on-premise option that can use the customer’s data center, private cloud, or public cloud options.

Available operating Models

  • On-Premise
  • Public Cloud (International)
  • Private Cloud

Available languages

  • Arabic
  • Chinese
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Swedish
  • Turkish

Where is the software used? - References

Discover how organizations are transforming their service management with OpenText SMAX. Our solution caters to the needs of businesses of all sizes, from midsize organizations to large enterprises, and adapts to their changing requirements, whether they require proven capabilities or cutting-edge features, Here’s a selection of customer stories: Achmea, Envirosuite, Diebold Nixdorf, Norsk helsenett, World Vision International, and Zurich Airport.

Do you need help? - Support

OpenText™ Customer Support has been delivering positive business outcomes to customers for more than 25 years. Product experts rapidly resolve urgent issues and keep solutions running at peak efficiency to maximize investments.

The My Support Portal offers everything you need to be successful. You can access software downloads, license keys, documentation, articles, and community forums, or you can connect with a technical support specialist for one-on-one assistance. To explore how the My Support Portal can help you, read our eBook.

For more information please visit:

Always up to date - training courses

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With options to fit every learning style, OpenText Learning Subscriptions make training accessible with just a click.

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Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.