Desk Manager is a Brazilian Enterprise Service Management (ESM) platform that brings agility, control, and scalability to IT and non-IT services. Going beyond traditional ITSM, it empowers organizations to structure, automate, and improve services in areas like HR, Finance, Legal, Facilities, and Field Operations under a unified governance model.

The modular platform includes apps such as Tickets, SLA, CMDB, Knowledge, and Projects, allowing gradual or strategic service management expansion. Aligned with ITIL® practices, Desk Manager supports both standard workflows and complex enterprise scenarios.

Its embedded AI Agent offers smart recommendations, automatic classifications, and conversational assistance. Combined with a proprietary iPaaS (Integration Platform as a Service), it enables seamless automation, workflow design, and integration with monitoring tools and communication platforms.

Desk Manager drives operational excellence through data-driven decisions, intelligent automation, and cross-department collaboration — helping organizations deliver faster, smarter, and more resilient services.

Desk Manager — transforming service delivery beyond IT.