Do you want to know about ITSM tool certification? Independent IT service management (ITSM) tool certification is a valuable tool-selection input for any organization looking to procure a new ITSM tool to improve their delivery of IT services. So, if you’re looking for an introduction to the PeopleCert ITIL-Accredited Tool Vendors (ATV) programme, this article is for you. It explains what the PeopleCert ATV programme is, how it differs from other ITSM tool certification schemes, and why it’s important to both organizations seeking an ITSM tool (to manage services better) and the companies that provide ITSM tools. A quick history of ITSM tool certification schemes Third parties independently certifying that an ITSM tool aligns with ITIL best practices is not new. Most readers will have heard of the Pink Elephant PinkVERIFY certification scheme, which now certifies an ITSM tool’s ITSM-process capabilities rather than its ITIL 4 practice alignment. There have been other ITSM tool certification schemes, too – such as Serview’s (which has merged into the PeopleCert ATV program) and an earlier one from Axelos – but until recently, the Pink Elephant scheme was the most widely recognized. These certification schemes have traditionally offered procuring organizations value – highlighting where an ITSM tool’s capabilities meet a set of pre-defined capabilities for each ITIL practice or ITSM process for supporting services. However, as I’ve said for years, traditional ITSM tool certification schemes only verified that certain ITSM capabilities were available in an ITSM tool. They couldn’t show whether the capabilities would work successfully within YOUR organization. It was similar to a driving license showing that an individual knows how to drive, but it doesn’t guarantee that they’ll consistently drive well. The introduction of the PeopleCert ATV programme now offers something different from the ITSM tool certification schemes of old – for both procuring organizations and ITSM tool vendors. What makes the PeopleCert ATV programme for ITSM tool certification different Several factors separate the PeopleCert ATV programme from other ITSM tool certification schemes. The first is that the PeopleCert ATV programme is now the only ITSM tool certification scheme that assesses ITSM tools against ITIL…
