At TOPdesk we help you on your way to service excellence. Whether you want to get your ticket flood under control or are looking for forward-looking methods to increase customer satisfaction, such as self-service and knowledge management, TOPdesk is there to help you every step of the way. But what has our own journey been like so far? It all started in the nineties: Two students, Frank and Wolter, founded TOPdesk in a small attic in Delft, the Netherlands. Their goal? To help companies improve their service management – with simple and user-friendly software. Since then, the organisation has grown: from two employees to over 800 and from a single small office to 16 offices around the world. TOPdesk now has offices in Delft and in Tilburg (NL), Kaiserslautern and Augsburg (DE), London and Manchester (UK), Antwerp and Charleroi (BE), Budapest (HU), Copenhagen (DK), Oslo and Lysaker (NO), São Paulo (BR), Orlando (US), Toronto (CA), Oslo (NO) and Melbourne (AUS). With over 4,000 customers in more than 45 countries, TOPdesk is the leading provider in Europe. From development, sales and implementation to support, everything is in our own hands. Founded in 2004 in Kaiserslautern, Germany, TOPdesk serves all customers and interested parties in German-speaking countries.
TOPdesk stands for modern design, ease of use and administration, ITIL-compliant work and fun with service excellence. We are rated by our customers with 4.7 out of 5 stars by Gartner and 8 out of 10 points by TrustRadius: “TOPdesk makes our work more transparent & easier.” In 2019, we received the Gartner Peers Insights Customers’ Choice Award and are considered a Top Rated Tool by TrustRadius.