Tool Vendor Accreditation by PeopleCert

You’ve come to the right place if you are looking for best-in-class software tools aligned with ITIL best practices. Our Vendor Accreditation programme provides businesses with access to IT Service Management tools that meet the industry’s highest standards for quality, backed by the expertise of certified professionals.

Get a quick overview of all software Tool Vendors that have earned the official ITIL-based accreditation from PeopleCert.

Product name and version	Certification area	Version of criteria	Level	Num of practices
BMC Helix ITSM 21.3	ITIL 4	2020	Platinum Global	12
Freshservice 2022.R02L.01	ITIL 4	2022	Platinum Global	14
Ivanti Service Manager 2020.4	ITIL 4	2021	Platinum Global	14
ManageEngine ServiceDesk Plus February 2023	ITIL 4	2022	Platinum Global	13
ServiceNow San Diego Release	ITIL 4	2022	Platinum Global	19
Matrix42 Enterprise Service Management v10	ITIL 4	2020	Platinum Global	19
Topdesk Excellent October 2022	ITIL 4	2022	Platinum Global	17
USU IT & Enterprise Service Management v5.2	ITIL 4	2020	Platinum Global	19
4me Release 401	ITIL 4	2021	Platinum	19
DCON Servity v4.6	ITIL 4	2021	Platinum	19
EFECTE 2020.2	ITIL 4	2020	Platinum	19
KIX Pro v18	ITIL 4	2022	Platinum	15
KY2HELP v4	ITIL 4	2022	Platinum	13
OMNITRACKER v12	ITIL 4	2020	Platinum	15
OTRS 8 May 2023	ITIL 4	2022	Platinum	17
Proactivanet v10	ITIL 4	2022	Platinum	14
Jira Service Management 5.8	ITIL 4	2022	Gold	9
Serviceaide ChangeGear v8.2	ITIL 4	2022	Gold	10
SERVALX 2021.1	ITIL 4	2021	Gold	11
Serviceware Processes 7.01	ITIL 4	2022	Gold	10
ALVAO v10.4	ITIL 4	2021	Silver	5
Aranda Service Management v9	ITIL 4	2022	Silver	9
IBM Control Desk v7.6.1	ITIL 4	2020	Silver	3
ITOMIG iTop Professional Plus	ITIL 4	2022	Silver	15
MINT SERVICE DESK v2.6	ITIL 4	2021	Silver	3
OMNITRACKS Service Cloud for IT Spring 2020	ITIL 4	2020	Silver	5
Wspone v22.1	ITIL 4	2022	Silver	8