Tool Vendor Accreditation by PeopleCert

You’ve come to the right place if you are looking for best-in-class software tools aligned with ITIL best practices. Our Vendor Accreditation programme provides businesses with access to IT Service Management tools that meet the industry’s highest standards for quality, backed by the expertise of certified professionals.

Get a quick overview of all software Tool Vendors that have earned the official ITIL-based accreditation from PeopleCert.

Product name and version Certification area Version of criteria Level Num of practices
BMC Helix ITSM 21.3 ITIL 4 2020 Platinum Global 12
Freshservice 2022.R02L.01 ITIL 4 2022 Platinum Global 14
Ivanti Service Manager 2020.4 ITIL 4 2021 Platinum Global 14
ManageEngine ServiceDesk Plus February 2023 ITIL 4 2022 Platinum Global 13
ServiceNow San Diego Release ITIL 4 2022 Platinum Global 19
Matrix42 Enterprise Service Management v10 ITIL 4 2020 Platinum Global 19
Topdesk Excellent October 2022 ITIL 4 2022 Platinum Global 17
USU IT & Enterprise Service Management v5.2 ITIL 4 2020 Platinum Global 19
4me Release 401 ITIL 4 2021 Platinum 19
DCON Servity v4.6 ITIL 4 2021 Platinum 19
EFECTE 2020.2 ITIL 4 2020 Platinum 19
KIX Pro v18 ITIL 4 2022 Platinum 15
KY2HELP v4 ITIL 4 2022 Platinum 13
OMNITRACKER v12 ITIL 4 2020 Platinum 15
OTRS 8 May 2023 ITIL 4 2022 Platinum 17
Proactivanet v10 ITIL 4 2022 Platinum 14
Jira Service Management 5.8 ITIL 4 2022 Gold 9
Serviceaide ChangeGear v8.2 ITIL 4 2022 Gold 10
SERVALX 2021.1 ITIL 4 2021 Gold 11
Serviceware Processes 7.01 ITIL 4 2022 Gold 10
ALVAO v10.4 ITIL 4 2021 Silver 5
Aranda Service Management v9 ITIL 4 2022 Silver 9
IBM Control Desk v7.6.1 ITIL 4 2020 Silver 3
ITOMIG iTop Professional Plus ITIL 4 2022 Silver 15
MINT SERVICE DESK v2.6 ITIL 4 2021 Silver 3
OMNITRACKS Service Cloud for IT Spring 2020 ITIL 4 2020 Silver 5
Wspone v22.1 ITIL 4 2022 Silver 8

 

Please note that assessment and certification of additional tools for other frameworks (Prince2, DevOps) is being developed and will become available soon. Watch this space for future updates!