Managing 120,000 Defense Assets: A Real-World Digital Transformation Story with the Spanish Ministry of Defense

In highly demanding environments like national defense, technology is more than a support function — it’s a strategic capability. The Spanish Ministry of Defense manages more than 120,000 IT assets across missions, bases, and units with absolute reliability, strict security, and seamless coordination. At ITIL TOOL DAY 2025, Proactivanet will share the real story behind how this complex reality is being transformed.

For years, the Ministry faced the challenge of unifying asset visibility, optimizing service management processes, and ensuring cybersecurity alignment across dispersed and highly regulated environments. With increasing operational demands, traditional approaches to IT asset and service management were no longer enough.

Working hand in hand with the Ministry, Proactivanet helped modernize and standardize processes aligned with ITIL best practices — from incident and change management to comprehensive IT asset lifecycle control. Our ITSM and ITAM platform brought the level of automation, clarity, and security required for military environments, enabling teams to move from reactive operations to a more strategic, data-driven model.

In our session, “Managing 120,000 defense assets: the real-world digital transformation experience of the Spanish Ministry of Defense with Proactivanet” Luis Camiro Perales, Presales Engineer, will walk through:

• How asset data accuracy became the foundation for secure decision-making
• What it takes to align ITIL processes with military-grade cybersecurity standards
• The practical steps that enabled consistency across multiple defense units
• Key lessons learned from implementing ITSM and ITAM capabilities at large scale

This is not a theoretical framework — it is a real implementation delivered in one of the most operationally demanding public-sector environments.

Proactivanet is proud to support organizations that require absolute trust in their technology. We look forward to sharing this journey and offering insights for any organization facing complex IT challenges.