The software solution at a glance
NMSWorks provides an integrated OSS/BSS/SSS Solution across Telecom Service Assurance and Service Fulfilment Automation in Operations & Functions for Tier-1 & Tier-2 Carrier Grade Service Provider Networks.
With NMSWorks flagship solution, CygNet™, businesses can quickly and easily monitor their telecom networks and proactively ensure system and service availability to their customers, employees, and partners.
CygNet OSS is a Multi-Technology Domain & Multi-Vendor Management Orchestration platform across L0-L3 layers in Optical & Packet Transport and Broadband & Wireless Access Technologies. Its niche auto-discovery based accurate inventory enables features, such as Real-time RCA/SIA & Multi-domain Service Provisioning & Activation.
CygNet SSS provides the process automation services that governs the OSS based service operation functions across multiple stakeholders. Its configurable workflow engine brings network service operations, field operations, supplier & vendor management and customers on a common process-oriented platform for effective planning, communication, execution & resolution.
Certifications
Certified Practices
- Capacity & Performance Management
- Change Enablement
- Incident Management
- Knowledge Management
- Monitoring & Event Management
- Problem Management
- Service Configuration Management
- Service Request Management
- Supplier Management
Licensing Models
- Concurrent user license
- Enterprise license
Operating Models
- On-Premise
- Private Cloud
Available languages
- English
Where is the software used? - References
Key customers, client countries, implementation statistics.
- Bharat Sanchar Nigam Ltd (BSNL)
- Europe India Gateway (EIG)
- Botswana Fibre Networks (BOFINET)
- Gujarat Fibre Grid Network Limited (GFGNL)
- Tata Play Fiber Broadband
- Kerala Fiber Optical Network (KFON)
- Gulf Bridge International (GBI)
- Microscan Infocommtech Pvt. Ltd. (MIPL)
- Power Grid Corporation of India Ltd (PGCIL) – Eastern Region
- Power Grid Corporation of India Ltd (PGCIL) – Southern Region
- Constl
- Andhra Pradesh State Fiber Limited (APSFL)
Always up to date - training courses
Training:
- NMSWorks Software shall provide training using domain experts who understand Networking Management Domain
- The training will be a combination of classroom lectures and hands on training on the Production
- Hard copies of Training Documentation shall be made available to all trainees
The training course shall include the followings:
- Installation, configuration, provisioning and commissioning of the offered NOC application
- Familiarization with the architecture of the proposed system
- Functionalities & Features offered by the System
Do you need help? - Support
The Support & Maintenance covers the Support Scope, SLA Arrangements, Escalation Matrix, UAT Certificate, Go-Live, Transitioning, FAC, Warranty, Annual Maintenance, Change Request and Operations and Support activity, Professional Services etc. NMSWorks support will put in its best efforts to resolve the defect by working continuously until there is a solution that returns System to an operational status. NMSWorks support shall comply with the defect restoration guidelines and escalations guidelines
Support Availability:
- NMSWorks support helpdesk will be operational from Monday to Friday [10×5], excluding local holidays, during SERVICE PROVIDER Business hours, from Chennai.
- Level 1 support will be provided remotely over phone / network as per response table given above.
- L2/L3 engineers shall lend support to the Customer in the case of a critical bug fix.
Documentation:
- Product Description Document
- Installation & Troubleshooting
- User Manual
Manufacturer
NMSWorks Software Pvt Ltd
E6-01, Taramani, IIT Madras Research Park
Chennai
INDIA
YOU NEED HELP WITH TOOL EVALUATION?
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