The software solution at a glance
Desk Manager is a modular, scalable, and ITIL-aligned Enterprise Service Management (ESM) platform that helps organizations manage and improve services across both IT and business areas. Built around dedicated apps — including Tickets, SLA, CMDB, Knowledge, Projects, and Satisfaction — it allows each department to configure and evolve its own service delivery within an integrated environment.
The platform offers advanced features such as multichannel support, custom SLA design, dynamic knowledge bases, process automation, and real-time dashboards. With auto-categorization, conditional workflows, and intelligent escalations, service teams gain agility, governance, and reduced manual effort.
An embedded AI Agent enhances the user experience with contextual suggestions, natural language guidance, and field pre-filling. Combined with our iPaaS engine, organizations can create seamless automation with tools like WhatsApp, Microsoft Teams, Slack, and monitoring platforms.
Desk Manager also supports service catalogs, change management, and performance tracking — delivering unified service operations, faster resolutions, and smarter decisions across the enterprise.
Certifications
Certified Practices
- Incident Management
- Knowledge Management
- Monitoring & Event Management
- Problem Management
- Service Catalogue Management
- Service Request Management
Licensing Models
- Named user license
Operating Models
- Public Cloud
Available languages
- Arabic
- Chinese
- English
- French
- German
- Italian
- Japanese
- Portuguese
- Russian
- Spanish
- more
Where is the software used? - References
At Desk Manager, we’re proud to support some of the most recognized brands across various industries. From global leaders like Porsche, Acer, and Fujitsu, to industry giants such as Eurofarma, Royal Canin, and Brinks, we provide tailored Enterprise Service Management (ESM) solutions that help companies of all sizes and sectors streamline operations, enhance service delivery, and drive efficiency.
We’ve partnered with top names in retail like Flamengo, Cobasi, Kopenhagen, and Havan, enabling them to elevate their customer and service management. Additionally, we assist companies in the automotive, healthcare, and technology sectors, including Komatsu, BYD, Sicoob, and Tereos, ensuring their internal processes run smoothly and effectively.
Whether it’s multinational corporations or rapidly growing enterprises, Desk Manager empowers each organization to reach new heights with innovative, scalable solutions. We’re honored to be part of the journeys of these respected companies and continue to deliver impactful results together.
Always up to date - training courses
At Desk Manager, every journey starts with understanding your goals. That’s why we begin onboarding with a kick-off session to align expectations and define what success looks like for you. From there, your dedicated Onboarding Manager works closely with you—guiding setup, offering tailored insights, and ensuring the platform is fully optimized for your team and processes.
Training is focused on your real needs, not generic content. You’ll gain clarity, confidence, and practical value from day one. And even after onboarding ends, our Support and Customer Success teams remain by your side—ensuring continuous progress toward your goals.
Do you need help? - Support
At Desk Manager, our support model is designed to provide fast, reliable, and personalized assistance to ensure your success. Our dedicated support team operates 5 days a week, 10 hours a day, offering coverage during business hours to address your needs efficiently. To handle common platform questions quickly, we leverage AI mechanisms, ensuring you get immediate responses for basic inquiries.
We pride ourselves on being omnichannel, meaning you can reach us through a variety of channels—WhatsApp, e-mail, phone, and Microsoft Teams—making it easy for you to connect with us in the way that’s most convenient for you.
Our support staff goes through a comprehensive training program to be fully prepared to help clients, ensuring they have the expertise to resolve issues effectively and guide you through any challenges. With Desk Manager, you’ll always have the support you need to keep your operations running smoothly.
Manufacturer
Desk Manager
Rua Fidência Ramos, 302 - Vila Olímpia
04551-010 São Paulo
Brazil
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Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.