The software solution at a glance
The days of the traditional service desk and building from the ground up are over. Originally conceived as a tool to support internal customers through an internal service organization, the demand for service management tools and teams has evolved into an ever-expanding and more complex landscape of service providers. Service management has evolved beyond traditional IT, and as it becomes increasingly difficult to find and retain skilled resources, organizations are forced to seek expertise and skills outside of their own staff.
Xurrent supports over 60 languages – with Auto Translation, tickets are translated fully automatically as they are processed.
Test access: https://www.xurrent.com/schedule-a-demo/
Certifications
Certified Practices
- Availability Management
- Capacity & Performance Management
- Change Enablement
- Deployment Management
- Incident Management
- Information Security Management
- Knowledge Management
- Measurement & Reporting Management
- Monitoring & Event Management
- Problem Management
- Relationship Management
- Release Management
- Service Catalogue Management
- Service Configuration Management
- Service Continuity Management
- Service Financial Management
- Service Level Management
- Service Request Management
- Supplier Management
Licensing Models
- Named user license
Operating Models
- Public Cloud
Available languages
- Czech
- Danish
- Dutch
- English
- French
- German
- Italian
- Korean
- Norwegian
- Polish
- Portuguese
- Russian
- Spanish
- Thai
Where is the software used? - References
Xurrent is used by more than 3,500,000 users around the world.
Our customers include the public sector, universities, small businesses, and global corporations. The majority of Xurrent’s customers are headquartered in Europe.
Always up to date - training courses
Xurrent offers complete and thorough user training in our online training center. The training is divided into two groups, role-based modules and advanced modules. The role-based modules include training for: Specialists, Service Desk Analysts, Problem Managers, Change Managers, Project Managers, Configuration Managers and Service Level Managers. Advanced training includes modules for: Administrators, Self-Service Design, Automation Rules and Integrations.
Xurrent’s partner network is also able to provide customized training for specific requirements.
Do you need help? - Support
Xurrent support is offered 24/7 from Monday to Sunday and is available in several languages, including English, German, Polish, Dutch and French. The best way to get support is to submit a request through Xurrent Service. This will ensure that your request is routed to the team responsible for supporting your organization. If this is not possible, phone and email support is also available.
Xurrent support is included in the price of each user month and is not charged extra.
Manufacturer
Xurrent, Inc.
Global Headquarters, 8 W. Victoria Street
CA 93101 Santa Barbara
U.S.A.
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.