This characterizes the software solution
The days of the traditional service desk and building from the ground up are over. Originally conceived as a tool to support internal customers through an internal service organization, the demand for service management tools and teams has evolved into an ever-expanding and more complex landscape of service providers. Service management has evolved beyond traditional IT, and as it becomes increasingly difficult to find and retain skilled resources, organizations are forced to seek expertise and skills outside of their own staff.
4me supports over 60 languages – with Auto Translation, tickets are translated fully automatically as they are processed.
- Monitoring & Event Management
- Incident Management
- Service Request Management
- Problem Management
- Service Catalogue Management
- Service Level Management
- Capacity & Performance Management
- Availability Management
- Service Continuity Management
- Information Security Management
- Change Enablement
- Relationship Management
- Deployment Management
- Release Management
- Knowledge Management
- Service Financial Management
- Measurement & Reporting Management
- Service Configuration Management
- Supplier Management
Customers using the 4me service do not pay for software licenses, do not have to purchase hardware, do not pay a setup fee, do not incur maintenance costs, and ultimately do not have to pay a termination fee if they decide to stop using 4me.
Access is measured by user months. A person is counted as a user for a given calendar month if their Person Record was activated in 4me and had one or more roles at any time during that month. A Person Record from 4me can only be counted as one user, regardless of the number of roles the Person Record has.
Access for End Users, Primary Contacts, and Approvers is free.
Available License Models
- Named User License
4me is the ITSM/ESM application that offers a pay-as-you-go model. Customers can use the 4me service and wait until the end of each calendar month to receive an invoice for the number of users counted during the last month.
Available operating Models
- on premise
- Public Cloud (Germany)
- Public Cloud (International)
- Private cloud
Where is the software used? - References
4me is used by more than 1,000,000 users around the world.
Our customers include the public sector, universities, small businesses, and global corporations. The majority of 4me’s customers are headquartered in Europe.
Do you need help? - Support
4me support is offered 24/7 from Monday to Sunday and is available in several languages, including English, German, Polish, Dutch and French. The best way to get support is to submit a request through 4me Service. This will ensure that your request is routed to the team responsible for supporting your organization. If this is not possible, phone and email support is also available.
4me support is included in the price of each user month and is not charged extra.
Always up to date - training courses
4me offers complete and thorough user training in our online training center. The training is divided into two groups, role-based modules and advanced modules. The role-based modules include training for: Specialists, Service Desk Analysts, Problem Managers, Change Managers, Project Managers, Configuration Managers and Service Level Managers. Advanced training includes modules for: Administrators, Self-Service Design, Automation Rules and Integrations.
4me’s partner network is also able to provide customized training for specific requirements.
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.