4me® is an Enterprise Service Management (ESM) solution for seamless collaboration between internal and external service providers. 4me is the only ESM solution that enables all internal departments such as IT, HR and Facilities to seamlessly collaborate with each other as well as with the managed service providers to which some services have been outsourced. In addition to supporting ITIL processes, 4me also offers fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, 4me is the self-service app that is always there for them when they need help.