The software solution at a glance
F4SD (First Aid Service Desk) is a smart service desk extension that enhances existing ITSM systems by using data that is already available to speed up and improve IT support processes. It automatically collects relevant client and user information at the moment a ticket is created and makes this data directly available to service desk agents. This reduces manual clarification, shortens resolution times, and improves the overall user experience.
F4SD supports shift-left strategies, enables higher first-contact resolution rates, and helps service desks handle increasing ticket volumes with limited resources. The solution integrates seamlessly into established ITSM platforms and scales from mid-sized environments to enterprises with tens of thousands of endpoints. This certification was carried out using Matrix42 as an example.
Test access: https://consulting4it.de/anfrage/
Certifications
Certified Practices
- Incident Management
Assessment notes: The ATV assessment was conducted using a combination of F4SD 2.0 and Matrix42 12. The functions that F4SD provides or enhances to support the incident management practice are as follows:
- Real-Time Client Health Dashboard (F4SD)
- Quick Actions for Immediate Resolution (F4SD)
- Remote Desktop Access with AI Analysis (F4SD)
- Automated Ticket Management (F4SD with Matrix42)
- Standardization and Security Compliance (F4SD)
- Performance Monitoring and Reporting (F4SD with Matrix42)
Where is the software used? - References
F4SD is used by medium-sized and large enterprises with complex IT service desk environments, primarily in regulated and service-critical industries. Key customers include organizations from the financial services, public sector, manufacturing, and healthcare domains. Typical deployments support centralized and distributed service desks with several hundred agents and up to 100,000 managed endpoints per customer.
F4SD is currently implemented in multiple European countries, with a strong footprint in Germany, Austria, and Switzerland. Implementations range from single-country rollouts to international setups with multiple locations and user groups.
Across all customers, F4SD supports tens of thousands of end users daily, automates large parts of the first-level support process, and integrates seamlessly into existing ITSM landscapes.
Always up to date - training courses
- Standardized training for F4SD at the Consulting4IT Academy
- Personalized training– on-site or remotely
- Regular free webinars on current topics
- Webinars on current product releases
- Consulting4IT HeroHub Community Forum
Do you need help? - Support
Consulting4IT provides centralized customer support for its products and services during standard business hours (Monday to Friday). Support requests can be submitted via email, phone, or a dedicated support portal and are handled by experienced consultants with deep F4SD and ITSM expertise.
Manufacturer
Consulting4IT GmbH
Im Ermlisgrund 8
76337 Waldbronn
Germany
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