The software solution at a glance
Faveo ServiceDesk offers an automated customer support system for start-ups, SMEs, and large corporations. The name “Faveo,” meaning “to be favorable” in Latin, reflects its vision of efficient support management. Launched on October 23, 2015, by Ladybird Web Solutions, Faveo aims to be the top open-source helpdesk application.
Beyond ticket management, Faveo includes key modules such as Incident Management, Service Request Management, Problem Management, Change Management, Asset Management, Knowledge Management, Configuration Management, and Service Level Management. These modules ensure comprehensive IT service management, helping organizations restore service operations, handle requests, mitigate incident causes, manage changes, track assets, utilize knowledge, maintain configurations, and monitor service levels.
Faveo integrates with multiple platforms, offers customization options, and introduces new features monthly, empowering organizations to improve efficiency, customer satisfaction, and business success through informed decision-making.
Certifications
Certified Practices
- Incident Management
- Service Request Management
Licensing Models
- Concurrent user license
- Enterprise license
- GPL
Operating Models
- On-Premise
- Public Cloud
Available languages
- Arabic
- Bosnian
- Chinese
- Dutch
- English
- French
- German
- Indonesian
- Italian
- Korean
- Maltese
- Norwegian
- Portuguese
- Russian
- Spanish
- Turkish
- Vietnamese
Where is the software used? - References
Faveo ServiceDesk, developed by Ladybird Web Solution Pvt Ltd, offers an open-source, ticket-based system for businesses to manage customer support and IT services. Its footprint spans industries such as IT, e-commerce, healthcare, and education, with a growing customer base across Asia, Europe, North America, and the Middle East.
Key customers of Faveo include PT&T (IT), Nutrifood Indonesia (Health Food), Puntacana Resort & Club (Hospitality), Café Borbone (Coffee), The Blue Group (Sports and Fashion), and Copart, Inc. (Vehicle Remarketing). Additional clients are KPMG Luthiana (Professional Services), Royal National Orthopaedic Hospital and Black Country Healthcare NHS Foundation Trust (both in Healthcare sector).
Faveo has gained popularity in Asia, particularly in India and the Middle East, and is expanding in Europe due to its strong data privacy features. It is also making inroads in emerging markets across the Middle East, Africa, and North America.
Always up to date - training courses
Faveo ServiceDesk offers training and certification programs to enhance user proficiency. Key offerings include online and on-site training sessions that cover best practices and advanced features. Users can enroll in certification programs to validate their skills, improving career prospects. Regular webinars on specific topics provide insights from experts, allowing for real-time questions. Additionally, resource materials such as guides and videos support ongoing learning. Custom training sessions are available for organizations to address specific needs. For the latest updates on training and certification opportunities, visit the official Faveo ServiceDesk website or contact their support team directly.
We are now Live with our Faveo ServiceDesk certified Agent Udemy course. This course includes a comprehensive video guide covering key features, along with practice materials and an extensive downloadable PDF containing detailed documentation.
Faveo ServiceDesk certified Agent Udemy course Link: Faveo ServiceDesk Agent Course
Do you need help? - Support
Faveo ServiceDesk offers extensive support and documentation to assist users. Key resources include an official user manual for installation and configuration, available on their documentation page. Users can engage in the community forum for shared experiences and assistance. Direct support is accessible through ticket submission for troubleshooting. A knowledge base provides articles and FAQs addressing common issues, while video tutorials on platforms like YouTube offer visual guidance. For immediate help, users can contact customer support via email or phone. Visit the Faveo ServiceDesk website for specific documentation or support queries.
Manufacturer
Ladybird Web Solution Pvt Ltd
No: 68, 1st Floor, 10th main, 4th Cross, Indiranagar, 2nd Stage
560038 Bangalore
India
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