The software solution at a glance
Freshservice is a modern, AI-powered, unifi ed IT management platform that is uncomplicated, easy to deploy, implement and maintain.
Freshservice enables IT and business functions to scale with enterprise-grade ITSM, ITAM, ITOM, and ESM without the burden of high costs, complexity, or lengthy implementations that come with traditional tools.
Freshservice comes with secure, trusted, and native AI copilots and AI agents to delight employees, supercharge operational effi ciency, and drive bottom-line savings.
Trusted by 18,000+ customers globally, Freshservice drives faster resolution times, higher employee satisfaction, and reduced operational costs, making IT a strategic enabler for business growth.
Certifications
Certified Practices
- Availability Management
- Change Enablement
- Deployment Management
- Incident Management
- Information Security Management
- Knowledge Management
- Measurement & Reporting Management
- Monitoring & Event Management
- Problem Management
- Release Management
- Service Catalogue Management
- Service Configuration Management
- Service Level Management
- Service Request Management
Licensing Models
- Named user license
Operating Models
- Public Cloud
Available languages
- Arabic
- Catalan
- Chinese
- Croatian
- Czech
- Danish
- Dutch
- English
- Estonian
- Finnish
- French
- German
- Hebrew
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Norwegian
- Polish
- Portuguese
- Romanian
- Russian
- Spanish
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese
- Welsh
- more
Where is the software used? - References
Freshservice serves 18,000+ customers across 120+ countries, spanning a wide range of industries. Notable customers include TaylorMade Golf, Databricks, American Express GBT, Marvel, and ChampionX.
With dedicated Technical Account Managers, premium support, and a strong partner ecosystem, we provide the resources and innovation needed to drive customer success. Our customer-first approach ensures our customers get the right expertise, proactive guidance, and world-class support to maximize value at every step.
Always up to date - training courses
Freshworks University is our comprehensive learning and certifi cation platform. It empowers users to further their career prospects by mastering Freshworks products and enhancing relevant professional skills through interactive courses and resources. Once enrolled on the platform, Freshservice customers can choose from a wide variety of learning materials ranging from jumpstart modules focused on fundamental skills for agents and admins, all the way to advanced expert-level product certifi cations, alongside hands-on workshops and virtual events covering a host of Freshservice topics.
Do you need help? - Support
Freshworks off ers 24×5 support through email, phone, and chat, along with access to a vibrant community forum for peer-driven assistance. This default support experience is designed to help customers address product-related queries, navigate standard troubleshooting scenarios, and ensure uninterrupted day-to-day operations. Support teams are equipped to guide users with practical solutions and usage clarity across core product areas.
In addition, detailed product documentation, including technical solution articles and user guides, is available at our support portal, enabling self-service and faster issue resolution.
For organizations seeking extended coverage, personalized guidance, or proactive service elements such as confi guration reviews and key event support, Freshworks also off ers Advantage and Premium support tiers.
Manufacturer
Freshworks
2950 S. Delaware Street, Suite 201
94403 San Mateo, CA
United States of America
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.