The software solution at a glance
Our RMS tool integrates ITSM, EAM, BPM, and DMS into a single platform to modernize public and business management. It digitizes processes, connects areas, optimizes assets, and ensures traceability, transparency, and agility. With artificial intelligence, smart flows, and real-time dashboards, it drives data-driven decisions and makes technology an ally, not an obstacle.
Test access: https://comercialapp.helppeoplecloud.com
Certifications
Certified Practices
- Availability Management
- Capacity & Performance Management
- Change Enablement
- Deployment Management
- Incident Management
- Knowledge Management
- Monitoring & Event Management
- Problem Management
- Release Management
- Service Catalogue Management
- Service Configuration Management
- Service Continuity Management
- Service Financial Management
- Service Level Management
- Service Request Management
Licensing Models
- Enterprise license
Operating Models
- Public Cloud
Available languages
- English
- Portuguese
- Spanish
Where is the software used? - References
We have 7,000 clients in eight Latin American countries, including:
GEP/BURO (PEPSI) MEXICO
SEPROTECH/ CROSSNET CHILE
ICBF COLOMBIA
GOVERNMENT OF THE CAUCA VALLEY COLOMBIA
MAYOR’S OFFICE OF SANTIAGO DE CALI
Always up to date - training courses
helppeople has international certifications, which guarantee that our platform complies with the highest international standards for IT service management. These certifications endorse the quality, reliability, and best practices we offer our customers, providing security in the adoption of a robust solution, aligned with ITIL and designed to respond with agility to the challenges of the public and private sectors.
Cloud Security Alliance (CSA) is recognized as a leading global organization dedicated to defining and raising awareness of best practices to help ensure a secure cloud computing environment.
Knowi is an e-learning platform with courses on Artificial Intelligence, Quality Assurance, and Cybersecurity that enhances knowledge of digital tools.
Do you need help? - Support
We provide support and attention to incidents reported through the helppeople platform (SelfService module), which allows us to file requests, follow up on them, and ensure traceability. Responses are delivered within the established Service Level Agreements (SLAs). Critical incidents are handled 24/7, while high, medium, and low priority incidents are managed during business hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. (Colombia time). Additionally, we receive comments and suggestions about the service through our WhatsApp and email channels. Documentation on helppeople can be found at helppeoplecloud.com/blog.
Manufacturer
helppeople
Calle 44Nte # 2AN-37
76001 Cali
Colombia
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.