This characterizes the software solution
Infraon Infinity is a powerful, industry-leading, all-in-one AI-enabled ITSM, ITOM, ITAM, AISM, and AIOPS platform designed for enterprises of all sizes to accelerate IT Service Operations and infrastructure management. Currently, Infraon Platform safely manages over 1 million devices and systems and supports over 10,000 users.
This platform facilitates IT transformation with intelligent, people-centric user experiences that enable users to work smarter. It provides a modern, persona-based UX. Infraon Infinity offers predefined ITIL best practices and workflows for ITSM and ESM, as well as best-in-class inbuilt Auto discovery and Network Topology discovery, service modeling, and AIOps powered by a robust AI engine with GenAI features. Our focus is on simplifying ITIL practices so that even novice users can understand them quickly. In addition to traditional IT support, Infraon Infinity also supports customer-centric simple helpdesk or customer service and support management tools, as well as Enterprise service management for complex workflows and scenarios in Telecom, Field service, and BFSI.
The platform provides a wide range of features for service and infrastructure automation. Its flexibility allows CIOs, CEOs, and CXOs to make decisions easily, knowing that the system will safeguard their choice to go with Infraon.
Certifications
Certified Practices
- Monitoring & Event Management
- Incident Management
- Service Request Management
- Problem Management
- Capacity & Performance Management
- Availability Management
- Change Enablement
- Knowledge Management
- Service Configuration Management
License Model
We offer flexible licensing model to our customer based on the package (Essential, Standard, Professional, Enterprise) they choose based on the feature set they need and pay for things you need.
ITSM includes the number of Technician/Agent (Named, Concurrent), Number of desktop and system nodes, Number of API call for 3rd party Events.
We offer perpetual and subscription licenses for on prem deployment and SaaS subscription is available for monthly and yearly.
We also offer customer specific add on customization service on our platform which helps customer to align the practices they want.
Available License Models
- Desktop license
- Named user license
- Concurrent user license
- Enterprise license
Operating Model
Infraon Infinity Platform can be obtained both in a SaaS model (primary on Azure and Amazon Web Services infrastructure) and as an on-premises. On-Prem model enables both operation in the customer’s own data center and independent operation of the solution on an IaaS/PaaS infrastructure of a cloud provider (public and private cloud). Infraon infinity also available for the MSPs.
All the options is ideal for organizations looking for scalability, ease of access, and reduced maintenance efforts. complete automation on SaaS and On-Prem ensures that users always have access to the latest features and updates without the need for manual intervention.
Available operating Models
- On-Premise
- Private Cloud
- Public Cloud (International)
Available languages
- Arabic
- English
- German
- Hindi
- Norwegian
- Spanish
- more
Where is the software used? - References
The Infraon Infinity Platform serves a diverse range of customers globally across various industries, including Telecom, MSP/MSSP, Banking & Financial Services organizations, Government, Defense, IT service providers, OEMs, Oil & Gas, Power, Manufacturing, Education, Food & Healthcare services, smart & safe cities, and more.
Some of our esteemed customers include IBM, TCS, Mphasis, Larsen & Tubro, Reliance Jio Business, Airtel, BSNL, BBNL, Yum Restaurants (KFC, Pizza Hut, Taco Bell chain), ABB, Sify, United Software Solutions, Maxis, TM, Summit Communication, Canara Bank, Aditya Birla Capital, Paytm, ISRO, Gail, Indian Navy, SBI Life, Tel-One, Nivetti, Tejas, Rail Tel, ONGC, NTPC, Arcelor Mittal, Royal Health Group, COWORKS, and hundreds of other satisfied customers.
Do you need help? - Support
The Infraon Platform provides extensive support to help customers fully leverage the benefits of its IT Service Management (ITSM) solutions. Our support model is tailored to assist customers at every stage, from presales to implementation to ongoing operation, ensuring prompt and efficient resolution of any issues.
The Infraon Platform offers comprehensive guidance for the seamless setup and configuration of its ITSM and other solutions, whether they are cloud-based or on-premise. This includes access to a wealth of knowledge, step-by-step documentation, SOPs, and best practices to guarantee a successful deployment.
Our 24×7 technical support team at Infraon is made up of experienced IT professionals who are ready to assist with any technical queries or issues that may arise, ensuring minimal disruption to IT services. Our support includes:
- Comprehensive support 9 hour a day and 5 days a week, 24 hours a day, 7 days a week
- Support channel includes email, whatsapp, dedicated support portal and phone for all Severity issues
- Bug fixes, patches, and workarounds
- New product releases
Depending on the plan and criticality of a ticket, support is provided not only in writing, but also by phone or by a dedicated senior support team. Support language is English due to the global structure of support centers.
Local language support and other value-added services can be provided by our certified Solution Partners.
Always up to date - training courses
We provide highly customizable training programs tailored to meet your specific needs. Our module-based training allows you to concentrate on the areas that are most pertinent to your requirements. In addition, we offer a wide range of online tutorials and webinars covering the fundamentals of the ITSM solution, as well as advanced features and best practices.
Our training options are designed to accommodate a variety of user levels, from beginners to advanced IT professionals, ensuring that every user can fully leverage the benefits of the Infraon platform.
Manufacturer
EverestIMS Technologies Pvt. Ltd.
Sree Gururaya Mansion, SN 1, No 759, 8th Main Rd, South Wing, KSRTC Layout 3rd phase, J. P. Nagar
560 078 Bengaluru, Karnataka
India
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