KIX Pro 18


KIX Pro 18

Certified Version:


Your Contact

Johannes Tacke



This characterizes the software solution

KIX is available flexibly as an on-premise or cloud solution. In addition to extensive and customisable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of extension options. Thus, professional field service management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can also be implemented with KIX.


Certified Practices

  • Monitoring & Event Management
  • Incident Management
  • Service Request Management
  • Problem Management
  • Service Catalogue Management
  • Service Level Management
  • Service Continuity Management
  • Information Security Management
  • Change Enablement
  • Relationship Management
  • Knowledge Management
  • Service Financial Management
  • Measurement & Reporting Management
  • Service Configuration Management
  • Supplier Management

License Model

Maintenance for KIX Pro and the additional modules is charged per instance. Software maintenance includes software maintenance and the provision of updates and further developments. In addition, a certain support level is included depending on the maintenance contract. Furthermore, we offer the possibility to participate in our training program (e.g. adminstrator training) as well as in the regularly performed tech updates.

Available License Models

  • Desktop license
  • Enterprise license
  • GPL

Operating Model

KIX Pro can be deployed on-premise, in your private cloud or in a managed cloud operated by us.

Available operating Models

  • On-Premise
  • Public Cloud (Deutschland)
  • Private Cloud

Available languages

  • German
  • English

Where is the software used? - References

Medical, energy & power engineering, educational institutions, service. Here is an excerpt from our reference list:

IT & Telecommunications: Bigpoint, htp GmbH, Robotron Datenbank-Software GmbH

Public-sector customers: City of Chemnitz, Senate Department for Integration, Labor, and Social Affairs in Berlin, Landesrechnungshof Mecklenburg-Vorpommern (Mecklenburg-Vorpommern Court of Audit)

Industry: R.STAHL Aktiengesellschaft, Apostore GmbH, Mondi Group

Transport & Logistics: VGRD GmbH, DB Cargo Logistics GmbH, Lufthansa Industry Solutions GmbH & Co. KG

Health & Medicine: MSG Management- und Servicegesellschaft für soziale Einrichtungen, Deutsches Rotes Kreuz Landesverband Rheinland-Pfalz e. V., Intermed Service GmbH & Co. KG

Energy & Energy technology: BayWa r.e. renewable energy GmbH, Deutsche Energieversorgung GmbH, AVU Aktiengesellschaft für Versorgungsunternehmen

Research & Educational institutions: Helmut Schmidt University of the Federal Armed Forces Hamburg, European University Flensburg (EUF), Leibniz University Hannover

Service & Commerce: Burda Digital Systems GmbH, Stollfuß Medien GmbH & Co. KG, Cordes & Graefe KG

Do you need help? - Support

KIX and KIX Pro are intuitive service management systems. Nevertheless, we recommend to secure the productive operation of your system by our professional support team. Due to our high level of specialization and many years of project experience, we know quickly what to do in case of malfunctions, usage problems or configuration issues. Our German and English speaking service team offers support levels from 7×5 for normal office hours up to 24×7.

Product Maintenance

Product Maintenance includes the maintenance and further development of the entire KIX Pro software and additional modules. We ensure that commonly used feature requests are incorporated into the standard of the software. You receive the software in your exclusive download area. Due to the integrated work of our product team, you will receive quality-assured software with appropriate user and administration documentation. At the same time you become part of the KIX community. You have the possibility to participate in administration trainings in Chemnitz or on remote. A user conference lasting several days is held regularly to exchange experiences. In the forum KIX administrators worldwide support each other, supplemented by our service team

Update Service

With our Update Service you will get the latest version of your KIX Pro delivered and installed directly to your home. You immediately have all the latest functions at your disposal and enjoy the security of knowing that your software is always at the cutting edge of development. The Software Update Service saves logistics and labor, reduces costs and creates budget security.

Managed Cloud

Don’t waste time and resources operating and administering your service software. Simply outsource KIX Pro to the cloud. We ensure fast deployment, stable availability and high scalability according to the requirements of your growing service organization.

Always up to date - training courses

We offer training courses and workshops. In the area of service management with KIX, we offer training courses with different focuses based on our experience, depending on your needs. This includes administrator and user training. We would also be happy to conduct training courses geared to your specific project aspects on your premises.

Our workshops are tailored by our consultants to your individual needs and specific requirements/installations and are conducted at your site.


KIX Service Software GmbH

KIX Service Software GmbH

Schönherrstraße 8

09113 Chemnitz


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Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.