The software solution at a glance
ServiceDesk Plus is the unified service management solution from ManageEngine, the enterprise IT management division of Zoho Corporation. IT leaders can effectively execute and control intricate workflows across various business departments and IT functions using ServiceDesk Plus, thanks to its unrestricted extensibility, contextual IT and business integrations, and single-touch workflow automation capabilities.
ServiceDesk Plus combines IT service management essentials, asset management, and a CMDB with enterprise service management capabilities, providing a comprehensive platform for designing, managing, and delivering IT and business services. Embedded AI capabilities—powered by proprietary AI technologies and other AI solutions, like OpenAI’s ChatGPT and Microsoft Copilot—in ServiceDesk Plus enable service delivery teams to infuse intelligence within their existing ITSM practices and workflows seamlessly.
Available both on-premises and as a SaaS solution, ServiceDesk Plus is an ideal choice for organizations looking for a value-oriented enterprise and IT service management platform that is secure and scalable.
Certifications
Certified Practices
- Change Enablement
- Deployment Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Measurement & Reporting Management
- Monitoring & Event Management
- Problem Management
- Release Management
- Service Catalogue Management
- Service Configuration Management
- Service Financial Management
- Service Level Management
- Service Request Management
Licensing Models
- Enterprise license
- Named user license
Operating Models
- On-Premise
- Public Cloud
Available languages
- Arabic
- Bulgarian
- Chinese
- Croatian
- Czech
- Danish
- Dutch
- English
- Estonian
- Finnish
- Flemish
- French
- Georgian
- German
- Greek
- Hebrew
- Hindi
- Hungarian
- Icelandic
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Macedonian
- Norwegian
- Polish
- Portuguese
- Romanian
- Russian
- Spanish
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese
- Welsh
Always up to date - training courses
We offer a range of comprehensive training programs designed to help our customers maximize their product utilization and achieve operational efficiency.
Our training programs include:
- The Masterclass series, which offers free monthly virtual training sessions. Each episode focuses on a specific module and provides in-depth training on configurations, automations, and customization options. The sessions also include a live Q&A session where you can ask questions and receive immediate answers.
- In-person workshops designed to educate customers on advanced product capabilities.
- Customer-specific classroom and virtual trainings, providing flexibility to meet training preferences.
- Our customer success program, which includes periodic health checks to help you streamline your operations and optimize product utilization.
We also offer a certification program that covers three levels of expertise, enabling customers to build proficiency across product, domain, and solution knowledge. You can find more information about our certification program here.
Do you need help? - Support
ServiceDesk Plus offers various tiers of support, ranging from classic to premium and enterprise support packages.
All our paid customers are entitled to the classic support program and can choose to upgrade to premium support based on their requirements, the complete details of which are available here. To learn more about our enterprise support program, write to us at eval@manageengine.com. With classic support, we provide support during business hours specific to each region for five days a week. For more information, reach out to hello@servicedeskplus.com.
To help our customers better, we develop and publish help content and documentation in various formats, including:
- Admin guides: A complete collection of descriptions, step-by-step instructions, and relevant information about all the capabilities and features in ServiceDesk Plus for both On-premises and Cloud versions.
- ServiceDesk Plus tutorial videos: Module-specific videos to help admins and technicians learn ServiceDesk Plus quickly. Watch the tutorial videos here.
- ServiceDesk Plus premiere videos: Monthly video series showcasing the latest feature updates to our customers. Watch the premiere videos here.
- How-to articles and blogs: Practical, use-case-driven articles explaining how to handle real-life ITSM challenges with ServiceDesk Plus. Read the articles and blogs here.
- ServiceDesk Plus feature videos: Short videos explaining and highlighting key ServiceDesk plus features. Watch them here.
Manufacturer
Zoho Corporation
Plot No.140, 151, Vallancheri Village, Chengalpet Taluk
603202 Kancheepuram District , Tamil Nadu
India
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