The software solution at a glance
OpenText™ Service Management (SMAX) simplifies and automates IT service management (ITSM), enterprise service management (ESM), and IT asset management (ITAM). Our ITSM software empowers users with self-service options, enables quick deployment of services without relying on developers, and supports effortless upgrades to keep you current with new releases—all while helping you control your budget.
OpenText Service Management automates IT and non-IT processes, workflows, and tasks, and can be easily extended for custom applications. A private, generative AI virtual agent helps deliver fast, user-friendly support for both users and agents, along with searchable knowledge articles and a unified service portal or mobile app for all requests.
OpenText Service Management can be deployed in the public cloud, on-premises, or offered as a service.
Certifications
Certified Practices
- Change Enablement
- IT Asset Management
- Incident Management
- Knowledge Management
- Monitoring & Event Management
- Problem Management
- Release Management
- Service Catalogue Management
- Service Configuration Management
- Service Level Management
- Service Request Management
Licensing Models
- Concurrent user license
- Enterprise license
- Named user license
Operating Models
- On-Premise
- Private Cloud
- Public Cloud
Available languages
- Arabic
- Chinese
- Danish
- Dutch
- English
- Finnish
- French
- German
- Greek
- Hebrew
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Turkish
Where is the software used? - References
Discover how organizations are transforming their service management with OpenText SMAX. Our solution caters to the needs of businesses of all sizes, from midsize organizations to large enterprises, and adapts to their changing requirements, whether they require proven capabilities or cutting-edge features, Here’s a selection of customer stories: Achmea, Envirosuite, Diebold Nixdorf, Norsk helsenett, World Vision International, and Zurich Airport.
Always up to date - training courses
No matter where you are on your learning journey, OpenText has options to help you grow and diversify skills, improve performance and move ahead. Offerings are uniquely designed to build and certify proficiency across OpenText’s product suites.
With options to fit every learning style, OpenText Learning Subscriptions make training accessible with just a click.
For more information please visit: https://www.opentext.com/learning-services/
Do you need help? - Support
OpenText™ Customer Support has been delivering positive business outcomes to customers for more than 25 years. Product experts rapidly resolve urgent issues and keep solutions running at peak efficiency to maximize investments.
The My Support Portal offers everything you need to be successful. You can access software downloads, license keys, documentation, articles, and community forums, or you can connect with a technical support specialist for one-on-one assistance. To explore how the My Support Portal can help you, read our eBook.
For more information please visit: https://www.opentext.com/support/
Manufacturer
OpenText
275 Frank Tompa Drive
N2L 0A1 Waterloo
Canada
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.