The software solution at a glance
TechBridge ObservaX is a unified IT Operations Management and IT Service Management platform designed to help enterprises improve service delivery, operational visibility, and IT efficiency. Built around ITIL practices, the platform integrates infrastructure monitoring with service management to provide a connected view of People, Process, Technology, and Services.
Its tbITSM module supports Incident, Service Request, Problem, Change, SLA, Service Catalogue, Knowledge, and Configuration Management. AI-driven capabilities include an AI chatbot and virtual service assistant, intelligent ticket classification and routing, automated response recommendations, knowledge suggestions, workflow automation, and proactive incident creation from infrastructure events.
ObservaX further integrates network, server, application, endpoint, traffic, asset, configuration, and SLA monitoring.
With integrated AIOps, ObservaX correlates events, alarms, metrics, logs, and service-impact information to reduce noise, identify root causes, predict issues, and enable proactive service assurance and continuous improvement.
Certifications
Certified Practices
- Change Enablement
- IT Asset Management
- Incident Management
- Knowledge Management
- Problem Management
- Release Management
- Service Configuration Management
- Service Level Management
- Service Request Management
Licensing Models
- Concurrent user license
- Enterprise license
Operating Models
- On-Premise
- Private Cloud
Available languages
- English
Where is the software used? - References
TechBridge ObservaX, including tbITSM and tbAssetManagement, is trusted across a wide range of industries to support structured, efficient, and ITIL-aligned IT service delivery. The platform is adopted by organizations across Manufacturing, BFSI, Education, IT Services, Smart & Safe Cities, Government, and Public Sector environments.
TechBridge serves the customers across, Asia, Africa and Europe regions.
For more information on our customers, industry deployments, and success stories, please visit the TechBridge corporate website.
Always up to date - training courses
TechBridge offers flexible and highly customizable training programs designed around the specific needs of your organization. Our training is structured on a module-based approach, enabling teams to focus on the products, features, workflows, and operational areas most relevant to their roles and responsibilities.
Training can be delivered as part of initial onboarding, implementation, administrator enablement, user training, or advanced product workshops. In addition to instructor-led sessions, TechBridge also provides access to an LMS-based, on-demand learning platform, allowing users to learn at their own pace and revisit training content whenever required.
The combination of structured learning, hands-on guidance, role-based modules, and self-paced LMS access helps organizations accelerate adoption, build internal product expertise, and derive maximum value from the TechBridge platform.
Do you need help? - Support
Customer satisfaction and service continuity are our priorities. Based on the deployment model – SaaS or On-Premises – and the selected support plan, TechBridge offers flexible support coverage of 8×5, 16×5, or 24×7. Our support team can be reached through email, phone, chat, or the TechBridge support portal, providing convenient access to assistance whenever required. Support services are currently provided in English & Hindi, ensuring consistent, clear, and effective communication throughout the support lifecycle.
Manufacturer
TechBridge
2ND FLOOR, #94, SECTOR 44, GURGAON
122009 GURGAON
INDIA
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