Download full articleJoin us at ITIL TOOL DAY 2024 to discover how General de Alquiler de Maquinaria (GAM) transformed Proactivanet from a traditional IT asset management tool into a strategic platform that supports both IT and non-IT business processes. By embracing ITIL-aligned practices, GAM has extended Proactivanet’s capabilities to manage diverse assets—ranging from heavy industrial machinery to critical IT resources—across global operations. This transformation has streamlined workflows and integrated asset management with broader business objectives.
Through the integration of ITIL’s principles of service efficiency, GAM has embedded Proactivanet into its operational fabric, ensuring consistent, high-quality service delivery across all areas of the business. This holistic approach has empowered GAM to effectively meet customer demands, optimize resource utilization, and enhance service value through standardized, ITIL-driven practices. Their achievements highlight how ITIL frameworks can transcend IT, fostering structured and responsive service management that directly drives business success.
In this session, we’ll dive into GAM’s journey and share actionable insights into leveraging ITAM and ITSM platforms within ITIL frameworks. Attendees will gain practical strategies to maximize value and adaptability, showcasing how Proactivanet can be positioned as a robust tool for cohesive, process-driven management throughout an organization.
Come meet us at ITIL TOOL DAY 2024 to explore other real-world success stories from the global seal of approval for ITIL-aligned software.