Download full articleWith over 6000 registrations and a satisfaction rate of 87%, we’re pleased to share that this year’s ITIL TOOL DAY was a definite success!
This highlights the growing demand for innovation and collaboration within the IT Service Management (ITSM) community. The event provided a vibrant platform for learning, networking, and exploring the latest ITIL-accredited tools.
Showcasing Excellence
Thirteen of PeopleCert’s Accredited Tool Vendors demonstrated the advantages of adopting ITIL-accredited solutions through real-world examples, offering invaluable insights into optimizing processes and enhancing performance.
Event Highlights
The event brought together 1,682 participants from 136 countries and over 3,000 organizations—including HPE, Oracle, Accenture, Deutsche Bahn, PwC, Qatar Airways, BBC, Nestlé, and the US Army—to share inspiring success stories of ITIL-accredited tools in action.
Key achievements included:
🏆 boosting IT service efficiency, optimizing workflows, and cutting costs
🌎 managing diverse assets, from heavy machinery to critical IT resources, on a global scale
🔍 proactively identifying and resolving issues before they negatively impact organizational performance
💖 enhancing employee satisfaction through AI-driven automation
😊 improving customer experiences by standardizing service delivery and simplifying processes
With record-breaking engagement, ITIL TOOL DAY 2024 underscored the transformative impact of ITIL-accredited tools on organizations worldwide. This year’s event represented several key milestones:
🔵 Dual-Session Format: Spanning 5.5 hours across morning and afternoon sessions, the event featured 13 Accredited Tool Vendors, including four newly accredited vendors for 2024. More than 1,800 participants attended both sessions, ensuring maximum engagement.
🔵 Record-Breaking Engagement: Registrations surged to 6,300. Approximately 75% of attendees participated in at least three vendor presentations.
🔵 Global Reach: With participants from 136 countries, this event underscored the ITIL’s worldwide impact.
🔵 High Satisfaction: An impressive 86% of attendees rated the event’s content as “Good” or “Excellent,” while 87% praised the overall experience.
Catch Up on the Action
Missed ITIL TOOL DAY 2024? Watch the full event recordings below to experience the insights and innovation shared by industry leaders:
🔗Morning Session – Focusing on practical implementations of ITIL tools, showcasing global asset management, AI-enhanced workflows, and seamless integration for service efficiency.
🔗Afternoon Session – Highlighting future trends in service management, with insights on AI innovations, digital transformation, and automation for modern ITSM challenges.
Looking for a specific talk? Check out the official ITIL Tool Day 2024 playlist to dive into individual sessions, expert insights, and cutting-edge ITSM strategies at your own pace!