The software solution at a glance
Milldesk delivers complete control over service management for IT providers and organizations of all sizes. It helps teams organize workflows, track requests, and ensure consistent service quality from start to finish, creating a reliable and structured operation.
Milldesk follows ITIL best practices, enabling structured processes, improved incident management, and higher productivity. With real-time data and clear workflows, teams gain visibility, reduce response times, and make better decisions as operations grow.
Test access: www.milldesk.com.br/avalie
Certifications
Certified Practices
- Incident Management
- Monitoring & Event Management
- Problem Management
- Service Catalogue Management
- Service Level Management
- Service Request Management
Licensing Models
- Concurrent user license
Operating Models
- Public Cloud
Available languages
- English
- Portuguese
- Spanish
Where is the software used? - References
Milldesk is trusted by key customers across multiple countries, with a particularly strong presence in Latin America, where it supports more than 600 customers. The platform delivers structured service management aligned with regional business needs, while also supporting companies that operate across borders. Its adaptability makes it a natural fit for organizations seeking both local efficiency and international scalability.
Teams quickly implement the system and start managing requests without complex setup, which accelerates adoption and reduces operational friction. As operations evolve, workflows can be easily adjusted, maintaining control and visibility at every stage.
Another consistent point is the proximity of the support team, which stays available to guide daily operations and solve challenges as they arise. This ongoing partnership strengthens performance and builds confidence among users. Across Latin America and beyond, Milldesk combines agility, support, and practical features to sustain consistent service results.
Always up to date - training courses
At Milldesk, every journey begins with a consultative approach. From the moment you start your trial, our team works closely with you to understand your needs, guide decisions, and help you structure the best setup for your operation.
After purchase, you can choose a hands-on onboarding session with a real specialist, available for up to three hours, focused on answering questions and preparing the system for your first use.
Additionally, you may contract extended training sessions of up to eight hours, ensuring your entire team is confident, aligned, and ready to get the most out of the platform from day one.
Do you need help? - Support
Milldesk delivers continuous support, operating 24/7 directly within the platform to ensure your team is never left without assistance. In addition, clients can reach our team through multiple channels, including phone, email, WhatsApp, and live chat on the website, choosing what works best in each situation.
Our service level is consistent, with a first response SLA above 97%, maintaining speed without compromising quality. You can also track platform availability in real time through our status page, ensuring full transparency.
Our team is efficient, proactive, and committed to every request, making sure no client is left without a response at any stage.
Manufacturer
Setrion Software
Rua Dona Francisca, 364
Joinville
Brazil
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